DescriptionEssential Job Functions:
- Greet members in a courteous, professional manner.
- Provide general information regarding Fitness & Wellness Center services to members, or direct inquiries to the appropriate staff person.
- Perform administrative duties for the front desk, member/guest check-in, reservations, and point of sale. Maintain Fitness & Wellness Center files.
- Answer incoming phone calls. Make certain that members' requests or inquiries are satisfied. Take messages and direct calls to the appropriate staff person, if needed.
- Schedule members for classes, training sessions and massage. Contact members to update class or training session information. Confirm appointments.
- Perform various manual tasks associated with Fitness & Wellness Center Operations, such as cleaning equipment, picking up dirty towels and trash, restocking water, fruit, and fresh towels to member/guests.
- Walk the floor and be available to help. Assist members with proper use of Fitness & Wellness Center equipment.
- Provide members with towels, water, and other amenities.
- Prepare Group fitness Rooms in between classes by rolling up exercise mats, returning equipment to proper place and folding towels.
- Perform daily walk-through of all areas and maintain cleanliness and order.
- Perform CPR or deliver First Aid for someone in distress.
RequirementsSkills & Knowledge:
- Strong interpersonal and telephone skills, with demonstrated tact, courtesy and diplomacy. Ability to communicate and assist members in a courteous and professional manner. Ability to speak, read, and write in English language.
- General knowledge of Health and Fitness concepts, practices and procedures preferred.
- Fitness center experience preferred. Customer service experience required.
- Proficiency in using PC computer software.
- Must exercise excellent judgment and discretion with respect to the handling of confidential information and communications.
Licensure/Certification:
- Current CPR/AED and First Aid Certifications.