The Fitness Desk Representative is responsible for offering outstanding customer service, as well as monitoring of the strength and cardiovascular areas of the Fitness Center by providing safe and appropriate fitness information to Spooky Nook Sports members and guests. This is a part-time position that will primarily work evenings during the week and on the weekends!BenefitsWorking at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.As a Part-Time team member of the Nook, you will enjoy:
- Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
- 1.5x your hourly rate of pay for holiday hours worked
- 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
- 50% discount on Tuesdays at the Forklift and Palate Restaurant
- 35% off all Nook apparel
- Free child care (3 hour increments)
- Discounts on birthday parties, personal training, event space rental, and more!
- Discounts at participating local restaurants and businesses
Essential Job Functions
- Welcome, assist and interact with members using the fitness center
- Scan in members to the Fitness Center and verify membership
- Demonstrate the proper technique on how to use the cardiovascular and strength training equipment
- Test all cardiovascular and strength training equipment daily
- Perform daily, weekly, and quarterly cleaning of member desk, cardiovascular, and strength training equipment
- Take prospective members on facility tours and assist in the sale of memberships
- Schedule member orientations and program design appointments for new members
- Know and enforce all Fitness Center policies, procedures and rules in a consistent, fair and firm manner
- Answer calls and emails directed to the Fitness Center
- Maintain proper level of clean and folded towels, and other supplies such as water for fitness center members
- All other duties as assigned
Basic Qualifications
- Must be 18 years of age or older
- Ohio BCI and FBI Fingerprint Criminal History Clearance: Must be dated within the past 5 years and specifically for employment (not volunteer).
- NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin.
- Minimum 6 months of experience in a customer service role
- Current CPR/AED and First Aid Certifications
- Dependable transportation to and from work
- Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
- Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
- Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
- Authorized to work in the United States
Preferred Qualifications
- Fitness industry experience including working knowledge of fitness center equipment
- Previous fitness sales experience
- Highly dependable with a history of consistent attendance and punctuality
- Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
- Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
- Self-starting and motivated with the ability to work independently and take initiative
- Ability to multi-task and balance multiple projects/duties at once
- Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
- Integrity: Trustworthy and honest; takes accountability when appropriate
- Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
- Ability to remain calm in tense or stressful situations
- Integrity to safeguard confidential information
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
- Experience communicating with individuals of diverse demographics
- Demeanor to remain calm in tense or stressful situations
- Initiative to work efficiently with minimal supervision
Working Conditions
- Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 50 lbs occasionally.
- Noise Level: The noise level in this environment is typically variable.