At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.
The Fitness Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members' needs.
Reports to: General Manager
Experience Requirements:
- 2-5+ years management experience preferred, not required
- 2+ years of sales experience required
- Nationally personal trainer certification is preferred
- AED/CPR certification is preferred
Skill Requirements:
- Excellent written and verbal communication
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills
- Strong sales skills
Professional Responsibilities:
- Personal Training
- Achieve desired personal training revenue, Set/Show/Close, and session burn goals
- Facilitate integration of Personal Training services into point-of-sale presentations
- Ensure all components of departmental objectives are satisfied
- Manage revenue generating activities
- Manage client billing and programs
- Manage peak and non-peak training hours of business
- Manage small group and one-on-one training sessions
- Conduct new member fitness assessments
- Operations
- Coordinate and work within club support functions
- Resolve member complaints efficiently and tactfully
- Promote a professional and welcoming atmosphere
- Ensure the club meets brand standards
- Track completion of opening/closing checklists, logs, and cleaning checklist
- Oversee expense goals by managing payroll and expenses
- Perform brand excellence reviews
- Communicate and implement club policies and procedures
- Sales
- Achieve desired revenue goals in profit centers
- Monitor flagged check-ins to increase revenue
- Ensure ongoing prospecting and generation of new prospective members
- Hold daily, weekly, and monthly meetings to train staff
- Demonstrate an ability to increase revenue per member
Compensation Structure:
Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to:
- New Training Revenue & Sales
- Sessions Burned Goal
*Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.
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