Fitness Facilitator/LifeguardAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa ; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.
About the jobBased at the Mandarin Oriental New York within the Spa and Fitness Department in New York City, the Fitness Facilitator/Lifeguard is responsible for but not limited to, the overall operation and appearance of the Fitness Center. The Fitness Facilitator/Lifeguard reports to the Director of Spa and Wellness
As Fitness Facilitator/Lifeguard, you will be responsible for the following duties: - Keep work area and public areas clean and organized at all times, To ensure that a high standard of service is maintained throughout the fitness center and spa, Must follow all Standards and Procedures as taught by legendary trainers, Spa Management, Human Resources in reference to the maintenance, cleanliness, and care of the spa public and private space, Follow all checklists set down my spa management as the checklists pertain to the business operation and cleanliness, Follow all FLHSS guidelines and checklists as they pertain to the business operation and health and safety, Follow all pool chemical guidelines and checklists set down my spa management as they pertain to the business operation and cleanliness, Assist in the operations of all spa & fitness departments as required
- Front Desk consultation forms, technological advances pertaining to operations, Guest tours, orientations of facilities before and after guest services and use of facility, Locker Facilities: following checklists, guest tours, verbiage sheets, walk throughs and cleaning at least every 15-20 minutes, Fitness Facilities: following checklists, guest tours, verbiage sheets, walk throughs at least every 15-20 minutes, cleaning and disinfecting equipment every 15 minutes, Spa Retail Sales by use of product recommendation cards and technological advances, Preparation (prep) Room Maintenance and Organization., Certified Pool Operator certification and associated responsibilities for all pools
- Act as the Professional Rescuer in the event of an emergency, Monitor and maintain the chemical levels in the pool and vitality pools throughout the day, Will handle pool chemicals in a safe manner throughout the day and according to the MSDS sheets, Will be responsible for cleaning the pool and vitality pools, Will be responsible for conducting pump room walkthroughs and recording of data, Report dysfunctional equipment to Spa Management and utilize the Hotel Service Optimization System (HotSOS) system, To maintain inventory of supplies for the operations of the fitness center and spa on a weekly and monthly basis, To maintain a high standard of appearance and personal hygiene as implemented by Spa Management and MOHG uniform standards, Assist in all areas of fitness / spa as and when necessary, Bring and retrieve operational items from hotel rooms and different hotel floors, Work in guest rooms when requested
- To be adaptable and accountable for all actions, Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by Spa Management.
- Will be responsible for maintaining the cleanliness of the entire fitness center/ spa in particular the changing rooms, locker rooms, bathrooms and toilets, showers, heated facilities, relaxation areas, fitness center, pool and treatment suites. These should be kept in a clean, organized and sanitary manner at all times in accordance with the Standards and Procedure and Health and Safety Standards, Will assist in receiving and transporting spa deliveries from purchasing and stocking of spa/fitness items, Will be responsible for folding linen and removal of soiled linen throughout the day
- Will be expected to ensure locker rooms are stocked with clean linen and robes at all times and remove soiled linens in a timely manner, Will be expected to transport linen bins and received shipments from our laundry company, Will be expected to transport dirty linen to the appropriate areas and keep out of guests view, Will ensure all guest amenities, bathrooms amenities and shower amenities are clean and stocked at all times, Will ensure that all beverage and food amenities are stocked throughout the day, Assist with cleaning of pool area throughout the day, To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa, Courtesy to guests and all members of staff at all times.
- Follow all Safe, Sound, and Sustainable guidelines as deemed necessary by MOHG guidelines, maintain all spa treatment rooms/suites/prep room to the Health and Safety standards, Adhere to New York State and City Health Department laws, Follow all FLHSS standards and guidelines lay down by Spa Management, test the swimming pool and vitality pool water chemistry in accordance with the frequencies and test parameters outlined under MOHG - FLHSS&E Guidelines section G10.2 (every 2 hours),submits water samples for health department testing; tests and maintains pool chemical levels; tests and services safety equipment; administers first aid, CPR and automated external defibrillation (AED) when necessary; complies with health and safety codes.
The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.As Fitness Facilitator/Lifeguard
, we expect from you: - Must possess a good written and verbal command in the English Language
- Must have a current Lifeguard Certification and keep certification current while employed with MOHG.
- Must have a yearly CPR for the Professional Rescuer Certification including AED Defibrillation Training
- Must have a current Certified Pool Operator (CPO) certification and keep current while employed with MOHG. Expiration periods and recertification determined by New York City and State Law
Our commitment to you - Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Pay and Benefits:
- Pay $30.81 to $41.09 hourly- commensurate with experience and requirements of IWA
- A competitive benefits package, including health, dental and vision, 401(K), etc
It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.We're Fans. Are you?