- Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.
MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs receptionist duties, minor maintenance, cleaning and securing the BHF by:
- Greeting members & guests, receiving membership cards, monitoring clients• access and logging information into computer system, as appropriate.
- Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
- Following emergency procedures as outlined in operations manual.
- Scheduling and processing massage appointments and other special events, utilizing club computer system.
- Applying and enforcing BHF rules and regulations, as directed.
- Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHF's Member Experience Vision.
- Maintaining adequate supplies of items such as: cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc.
- Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
- Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company.
- Processing and completing sales and balancing the cash drawer on a shift basis.
- Monitoring inventory of snack bar and pro-shop items on a shift basis.
Lives out the BHF Member Experience Vision •World Class Hospitality in every interaction by:
- Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
- Assisting with conducting facility tours and explaining the club's pricing and enrollment process.
- Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
- Assisting in areas of babysitting, after hours or membership if/when needed.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
- Assisting with the production of BHF newsletters, mailings, member surveys, etc.
- Completing other job related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
- Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
- Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Education and Experience
- The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.
Knowledge & Skills
- Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
- Requires certification in CPR or arrangements to be certified within three months of employment.
- Requires the phone skills according to Beacon's telephone usage standards.
- Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis.
- Requires the ability to work flexible hours, including weekends and possible extended hours.
- Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.
Working Conditions
- Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures.
Physical Demands
- Requires the physical ability and stamina to perform the essential functions of the position.