Why Join Altec?
The Fleet Supervisor role with us isn't just a job – it's a career opportunity with a great company. We want to lean into your mechanical chassis expertise to help us grow. This role is perfect for the individual who approaches their work in a professional manner and who is passionate about making a difference in our organization. Global Rental, a division of Altec, is looking for a subject matter expert responsible for organizing, monitoring, and supervising equipment repairs within the fleet; to convey a variety of technical related tasks relative to chassis maintenance and repair; and to maintain relationships with all chassis manufacturers represented in the Global Rental fleet.
This position may be located in Birmingham (preferred) or other major Altec locations.
Responsibilities
- Receive, review, supervise, and participate in all chassis related maintenance and repair of equipment.
- Participate in the development of goals and objectives as well as policies and procedures; make recommendations for changes and improvements to existing standards, policies, and procedures
- Develop/Maintain relationships with chassis suppliers to assist in the timely completion of repairs, assist in the communication/coordination of units getting back to rental customers.
- Determine the most effective, efficient means to solve issues regarding technical problems that interface with the Altec produced products and the chassis OEM carriers.
- Liaison to Altec Repair Central; managing chassis repairs and breakdowns; approval for agreed-upon invoice limits.
- Review all chassis related invoices from OEM national accounts; identify any potential warranty claims; identify any damages that might have occurred while on rent; initiate damage recovery claim process.
- Ensure all negotiated pricing standards are followed.
- Maintain consistent communication with Global Account Managers to foster positive relationships between vendors and customers.
- All other duties as assigned
Education, Experience, and Skills Required
- Bachelor's Degree (Business, Engineering or Supply Chain Management Degree) or
- Five years of supervisory experience at a fleet or service operation required, or
- Ten years' experience at Altec in the manufacturing or service environment
- Chassis OEM experience is preferred (Cummins, Arvin Meritor, Allison)
- Ability to deal effectively and professionally in person and on the phone with customers promoting positive company image using strong communication/ presentation skills required.
- Excellent written and verbal communication skills
- Strong organizational skills and extremely detail oriented
- Demonstrated experience of providing high level customer support
- Microsoft Office suite experience preferred, Advance skills in Excel & Word required.
- Must handle stress and deadlines well
- Current valid Driver's license
- Travel up to 15%
Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and sign maintenance industries in more than 120 countries worldwide. Global Rental offers rental equipment, units for sale and access to our “Storm Fleet,” providing access to our equipment when our customers need it most.
Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork
Competitive pay which rewards performance
Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance