Location: Atlanta,GA, USA
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. With an industry-leading global network, we offer service to 300+ destinations in 52 countries on six continents. Recognized as the best in the business, our Flight Attendants touch the lives of our 180 million annual customers every day. Keep climbing and join us today with a career as a Flight Attendant.
Our Ideal Candidate:
Do you want to join a stable, profitable company, while building a lasting career with outstanding flight privileges?
As a Delta Air Lines flight attendant, you'll be a part of a team that has been consistently recognized for creating a positive work environment while providing exceptional customer service. In 2024, Delta was named a Great Place to Work for the sixth consecutive year, showing our commitment to our employees. We were also recognized by The Points Guy as the Best U.S. Airline for the seventh year in a row and received the J.D. Power award for passenger satisfaction. Be a part of a company that values both its people and its customers.
Delta Flight Attendants are safety- and customer-centric professionals who love to be on the go, help others, and enjoy variety in their work. They are problem solvers and provide a memorable and positive experience to our customers.
What You Need to Know:
Delta is seeking both English-Speaking and Bilingual Flight Attendants to join the In-Flight Services team. When completing the application, Bilingual applicants will have the option to apply as a Bilingual Flight Attendant, also known as Language of Destination (LOD). You must be fluent in English and another language to be eligible for the Bilingual Flight Attendant opportunity.
Since our flights operate day and night and all year-round, Flight Attendants must be flexible with their hours. Work days include early morning, nights, overnights, weekends, holidays, and extended hours when needed.
New hires must successfully complete seven consecutive weeks of training located at our World Headquarters in Atlanta, GA. During this time, participants receive a training wage and some meals, as well as lodging for those who do not live within 25 miles of the training facility.
Once training is complete, Flight Attendants will report to their assigned base to join their 28000+ colleagues in In-Flight Service. We operate out of 14 bases across the United States including Atlanta, Boston, Cincinnati, Detroit, Fort Lauderdale/Miami, Honolulu, Los Angeles, Orlando, Minneapolis, New York, Portland, Seattle, San Francisco, and Salt Lake City. Base options may vary based on operational need and differ for Bilingual, or LOD, Flight Attendants.
Key Responsibilities:
* Practice safety conscious behaviors in all operational processes and procedures
* Provide exceptional customer service
* Work both independently and as part of a team to accomplish work tasks
* Manage unexpected changes in a time-sensitive and stressful environment
* Answer questions and assist customers when necessary, particularly those with unique needs and circumstances
* Demonstrate the use of safety and emergency equipment and ensure safety requirements are met
* Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed
* Respond to and provide clear and accurate directions (verbally and/or non-verbally) to customers in the event of an emergency
* Make decisions that address issues keeping in line with Delta policies, procedures, and core values
* Prepare, serve, and sell beverages (including alcohol) and meals (which may include beef, pork, seafood, peanuts, etc.)
* Assist customers in lifting and stowing luggage into overhead bins
* Actively seek to ensure the safety and comfort of customers if an aircraft experiences delays or hits turbulence
* Regularly make public address and safety announcements in compliance with company and federal standards
* Must be capable of performing duties in changing environments, including the physiological affects at altitude
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
* Competitive salary, industry-leading pro?t sharing program, and performance incentives.
* 401(k) with generous company contributions up to 9%.
* New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).
* In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
* 10 paid holidays per calendar year.
* Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
* Non-birthing parents are eligible for 2-weeks of paid parental leave.
* Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts.
* Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
* Domestic and International space-available flight privileges for employees and eligible family members.
* Career development programs to achieve your long-term career goals.
* World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
* Recognition rewards and awards through the platform Unstoppable Together.
* Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications)
* Eligibility to work in the U.S.
* Be at least 21 years of age at time of application
* Have a high school diploma or GED
* Ability to speak, read, write, and understand English fluently
* Ability to acquire and keep current a passport and travel documents to freely enter and exit places where Delta flies. Must have a valid passport with a minimum of 30 months validity remaining before first day of training. Additionally, non-US passport holders must be able to produce documents demonstrating their ability to exit and enter the United States without restriction
* Complete a pre-employment Department of Transportation (DOT) drug test, and comprehensive background check, including government-required fingerprint-based criminal history record check
* Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened
* Ability to open emergency exits and close aircraft doors weighing up to 60 pounds and use of a food/beverage cart requiring 32lbs of force when pushing or pulling
* Demonstrates that privacy is a priority when handling personal data
* Embraces a diverse set of people, thinking and styles
* Consistently makes safety and security, of self and others, the priority
* Ability to work flexible hours, including nights, weekends, holidays, and extended hours when needed
* Ability to work in a physically demanding role which requires frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting (i.e., pushing/pulling beverage or food carts and lifting and opening emergency aircraft doors)
* Ability to retrieve and store items in the overhead bins which can be as high as 74 from the floor
* Willingness to accept assignment to any Flight Attendant base after graduation from training, as dictated by the needs of the operation. Bilingual, or LOD, candidates will be required to stay within their assigned base for a minimum of 2 years after completing training
* Flexibility to relocate or commute (i.e. standby travel) to and from your assigned base location and able to fly both International and Domestic routes
* Must be willing to change and adapt to meet the demands of the job, including dealing with scheduling changes on short-notice
* Must be willing to adhere to all corporate and divisional policies, including but not limited to, Delta's Candidate Appearance Requirements (outlined in our Flight Attendant Hiring Process Guide, page 3)
What will give you a competitive edge (preferred qualifications)
* 1 or more years of experience in jobs with responsibilities similar to those of a flight attendant
* Completion of a degree beyond high school or GED preferred