Float Member Service Representative (Battle Creek, Coldwater, Albion)
: Job Details :

***Will be required to support our Battle Creek, Albion, and Coldwater Branches as necessary.***

Join our team and make a positive impact! Experience the Ignite culture and enjoy a professional, fun and rewarding career. We pay and reward for knowledge, expertise, integrity and dynamic personalities. At Ignite, we are committed to putting our members first, and are looking for diverse, energetic, goal-oriented professionals that share the same passion to serve our members and communities as we do.

Benefits Offered:

• 401(k) match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer Paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 13 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses

and more

***Will be required to support our Battle Creek, Albion, and Coldwater Branches as necessary.***

The Float Member Service Representative (MSR) will provide first-class member service to members and potential members, as well as efficient and accurate transaction processing. The Float Member Service Representative (MSR) is expected to acknowledge and greet all members immediately upon entering the Branch. The Float Member Service Representative (MSR) answers telephone calls when possible and refers members to appropriate parties to answer their questions and solve their problems. The Float Member Service Representative (MSR) will maintain a balanced drawer and correct errors as they arise. The Float Member Service Representative (MSR) recommends other products and services to our members with a heavy focus on electronic services that can enable our members to self-serve.

• Provide informed, prompt, accurate, and courteous service to all members. Immediate acknowledgment upon members' entrance to the lobby, answering the phone as quickly as possible, and offering immediate assistance.
• Carry out assigned duties, and responsibilities with minimal errors according to established department standards.
• Actively offer additional products and services to each member assisted. Find, and utilize cross-sell opportunities.
• Comply with all applicable credit union policies and procedures.
• Work to find a resolution to member concerns. Seeking additional assistance if necessary.

If you are an expert in hospitality, love people, and have a passion for advancing lives, apply today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.

Compensation details: 15.25-17.25 Hourly Wage

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