Floor Manager
: Job Details :

Creative Food Group is the leading hospitality team behind the award-winning restaurants by Nicholas Stefanelli. Established in 2014 by Chef Nicholas Stefanelli & Paul Jeon, Creative Food Group takes our guests through culinary experiences from the fine dining critically acclaimed Masseria to culinary collective Officina, and now to the new luxury hotel The Morrow in Washington's vibrant Union Market neighborhood, a part of the DC Curio Collection by Hilton.

Officina [oh · fee · she · nah], or “workshop,” is an Italian-inspired culinary collective from Chef Nicholas Stefanelli of Michelin-star Masseria. Officina is the realization of Chef Stefanelli's career-long dream to bring the very best of Italian gastronomy together under one roof.

Our flagship is a three-story space home to an all-day cafe, highly-curated marketplace featuring sought-after ingredients and prepared specialty items, a casual trattoria rooted in classic Italian cuisine, rare Amaro Library, versatile private event spaces, and year-round rooftop.

In terms of both cuisine and service, our standards are high – and so are those of our guests.

As the floor manager, you will oversee service and be in action on the floor. You will be expected to work closely with the general manager, leadership and support team. Officina is seeking a demonstrated leader with a positive attitude and a genuine team player. The ability to work under pressure and make customer service top priority is a must.

We offer our family a healthy work-life balance, benefits, and an enriching work environment. We invite you to join our growing creative and passionate team of hospitality professionals at Creative Food Group.

Required Qualifications:

• Fluent in speaking, writing and reading English
• Minimum of 2+ years of management experience

Preferred Qualifications:

• Minimum of 3 years of management experience in a restaurant environment
• Experience with utilizing different software such as Harri, Google Suites, POS systems, reservations, scheduling, payroll, etc.

What we expect from you:

• Ability to act with integrity, honesty, and knowledge that promote the culture, values, and mission of Officina
• Willingness to work and learn in a team environment
• Ability to work in a fast-paced environment
• Maintain a positive and professional attitude with the team(s)
• Contribute to weekly staff education meetings
• Facilitate good communication with guests and all other necessary parties
• Learn and develop customer service skills

Key Responsibilities:

• Ensure all employees are within operating standards
• Adhere and enforce employee compliance with health, safety, and sanitation standards
• Hire, train, and supervise employees
• Report on inventory, financial, and personnel updates/performance
• Meet and address customer needs, requests, and complaints
• Make weekly schedules for employees and update any changes
• Communicate regularly with GM and upper management/support on operations, personnel, etc.
• Keep all housekeeping items in order
• Look and review new applications on hiring platforms

Physical Requirements:

• Ability to stand and walk for extended periods of time
• Ability to lift up to 20 pounds
• All employees are to maintain a neat and well-groomed appearance (specifics will be provided)

Creative Food Group strives to cultivate an inclusive work environment and is proud to celebrate diversity within our ranks. We are Equal Opportunity Employers and provide equal employment opportunities to all applicants for employment without regard to color, race, gender identity, age, disability, religion, sexual orientation, national origin, genetic information, marital status, or status as a covered veteran in accordance with applicable law.

All interested energetic team-players looking to continue their personal and professional growth in a young, hungry, and growing hospitality company that feel they meet the qualifications above, are encouraged to apply.

More detail about Officina - Wharf DC part of Creative Food Group, please visit