Department/Team: Audience ServicesPosition Reports To: Audience Services Management/House ManagerWork Location: In-PersonFLSA Classification: Part-Time/Seasonal/Hourly/Non-ExemptPosition Classification: 450; H-1Pay Range: $19.97/hour plus tipsApplication Deadline: Open until filled You can apply from your phone by texting FS to (206) ###-####ALL POSITIONS FOR THIS SEASON HAVE BEEN FILLED. PLEASE APPLY IF YOU ARE INTERESTED IN FUTURE WORK OPPROTUNITES OR WANT TO BE CONTEACTED ABOUT THE 2024-25 SEASON.ABOUT USSeattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences. We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities, and women, ensuring they are at the decision-making table and reflected in our community. Mission Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region. Vision Theater at the heart of public life Values Artistic Vitality, Sustainability, Generous and Inclusive Practices ABOUT THE POSITIONSEATTLE REP is seeking quick-witted, flexible Theater Floor Staff to join the Audience Services Department. Acting as the face of Seattle Rep, our Theater Floor Staff contribute to front-of-house operations during performances, serve concessions and alcohol, and provide quality customer service to enhance the patron experience while upholding our equity practices. This is a part-time position that works for the duration of the 2023-2024 Season, which begins in September 2023 and is scheduled to end approximately in early June 2024. Theater Floor Staff are flexible, energetic members of Seattle Rep who are dedicated to making our patrons' experience match the quality of the art on stage. This position is primarily present during matinee and evening performances and operates the concessions stand, bartends, assist with accessibility accommodations and devices, and assist in the setup and breakdown of various lobby functions, and special events. Typical Duties Include: Build and strengthen relationships between Patrons and Seattle Rep
- Represent the organization to our audiences while upholding our EDI values
- Provide high quality customer service to Seattle Rep patrons
- Respond to patron inquiries and requests for information during performances
- Ensure cleanliness and decorum of Seattle Rep lobby space and other patron-facing areas, setting up and breaking down events as needed
- Enforce safety and health standards set forth by local health guidelines, COVID Safety, and Seattle Rep leadership.
Financial transactions and cash handling
- Handle and manage financial transactions from Concessions and Coat Check using Square
- Contribute to the setup and break down of various point-of-sale terminals throughout the lobby
- Reconcile cash draws
Operate concessions and coat check
- Serve food and beverages at special in-house events and receptions
- Pour and serve both alcoholic and non-alcoholic beverages
- Maintain cleanliness of concessions preparation areas and storage spaces
- Check patrons' personal belongings at coat check
- Distribute accessibility devices, as requested
Actively participate in our Equity, Diversity, and Inclusion initiatives
- Attend affinity groups and Employee Resource Groups, as desired
- Support efforts and initiatives that improve accessibility offerings
- Engage in trainings related to Anti-Racism, de-escalation, and Sensory Access
Minimum Qualifications:
- Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.
- Availability to work a flexible and irregular schedule, primarily evening and weekend hours (4 shifts a week minimum)
- Genuine interest in theater and working with the public
- MAST and Washington State Food Handler's certification (Training can be provided)
- Availability to work a flexible and irregular schedule, primarily evening and weekend hours
- Ability to stand and walk for up to four hours, as well as move furniture, stock, and boxes weighing up to 50 lbs (with or without accommodation)
- Commitment to learning more about and engage in racial equity and social justice practice
Desired Qualifications:
- One to two years customer service experience
- First Aid and CPR certification
- Strong diplomacy, interpersonal and teamwork skills
- Ability to clearly communicate, both verbally and in written form
Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA+, veterans, individuals with disabilities, and others from underrepresented groups to apply. Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with Seattle Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate. TO BE CONSIDERED
Submit a resume detailing related experience. Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep. Applications will be reviewed once the application window has closed. Workplace accessibility and accommodations can be discussed with HR once an offer of employment has been extended. Seattle Rep has a mandatory COVID vaccination policy for all employees, with accommodations for medical and religious exemptions only.