The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team! $1000 sign on bonus - $500 in your first check and an additional $500 paid out after 6 months!!! This position's primary job duties are to oversee the safe and efficient operation of the restaurant and other outlets where applicable . This manager supervises a staff that consistently provides excellent guest service while promoting profitability for the hotel. Must have banquet experience. Bartending experience preferred.Benefits: Olympia Hospitality's comprehensive benefits package is designed to support our team members' well-being and financial security.
- We offer health insurance, ensuring access to quality medical care when needed.
- Dental and vision insurance are provided to promote overall health and wellness.
- Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
- Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
- Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
- Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
- Team members can also take advantage of travel discounts at our portfolio of hotels.
- Additional benefits may be available based on the individual hotel that is hiring.
- Onsite employee housing available.
Responsibilities General Operations
- Help establish and achieve quality and guest satisfaction goals by holding the team accountable to service standards
- Supports and communicates Company initiatives
- Work closely with the Culinary Team to ensure proper execution for events and daily dining
- Drive sales and control costs to deliver optimum business results for all areas of accountability.
- Communicate repairs and maintenance needs and requirements to the maintenance team
- Executes primary relationship with business and key revenue client/partners
- Regularly obtains feedback from guests to improve operations
- Work with Sales and Events Team to ensure client satisfaction at all events
Team Management/Staff Development
- Ensure the team collectively stays relevant with industry trends and advancements
- Ensure menu/beverage/facility knowledge of staff
- Ensure proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions.
- Maintain an excellent work environment for your team members
- Uses all performance management tools, including development plans, to provide guidance and feedback to team
- Promotes a cooperative work climate, maximizing productivity and morale
- Interviews, hires, trains and develops team members
- Provide in the moment coaching and on-going development for every member of your team to ultimately ensure an exceptional guest experience
Service Standards
- Ensures that daily walkthroughs are done to maintain critical standards for product quality, service speed, cleanliness and sanitation.
- Ensures that all security, safety and sanitation standards are achieved
- Follows and enforces responsible alcohol service policies
Finance
- Achieves assigned budget goals
- Oversees execution of required reporting
- Monitor budget and control expenses (beverage cost, labor, etc.)
- Implements cost controls as needed to achieve positive financial results
Skills RequiredCore Skills
- Leadership - ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
- Customer Service - deliver hospitable service that is attentive, friendly, efficient, and courteous; demonstrate patience, tact, and diplomacy
- People Skills - ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect
- Communication Skills - ability to effectively listen & communicate professionally, both verbally and in writing
- Problem-Solving & Analytical Skills - ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
- Judgment & Discretion - appropriately handle confidential and sensitive information
- Organizational & Time Management Skills - ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
- Aptitude & Adaptability - ability to learn quickly and adapt to changing priorities and business needs
- Composure - ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
- Attention to Detail - ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
- Computer skills/ Technical Aptitude - proficiency in computer technology, i.e., e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
- Training - ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely
Technical Skills
- Knowledge and ability to perform all aspects of restaurant service
- High aptitude in working with numbers and able to efficiently use a calculator
Experience/Education
- Minimum 2 years' of supervisory customer service experience with at least 1 year of full-service dining experience; management experience preferred; high school diploma and/or equivalent work experience
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.