The Dining Room Server provides an enjoyable dining experience for the residents by taking meal orders, serving meals to residents, clearing and resetting tables for meals or catered events, and delivering room service trays.
Job duties specific to this position:
- Ensures tables are set correctly according to diagram provided, cleared and re-set after each meal.
- Completes assigned daily and weekly side work according to side work sheets. Restocks condiments, seasonings and supplies on a daily basis.
- Courteously takes and serves orders in courses, using excellent customer service skills.
- Clears each course before next course is brought out.
- May serves food according to consumption charts, if applicable.
- Cleans and sanitizes equipment such as tables, chairs, steam tables, toasters, coolers, ice cream freezers and beverage machines.
- Ensures china, utensils and equipment are cleaned and stored properly.
- Works cooperatively to maintain dining services standards and quality, and meet the needs of the residents.
- Answers dining room phone and takes room service orders as needed.
- Delivers room service trays as needed.
- Practices safety awareness, reports any possible safety/environment issues to supervisor and adheres to safety policies and procedures.
- Is flexible to work varied work schedule to accommodate special events including weekends, evenings and observed holidays according to union contract rules.
Job expectations for all Loretto employees:
- Promotes and role models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness.
- Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
- Demonstrates excellent work attendance, reliability and work ethics. Arrives at facility on time for assigned shift and prepared to work.
- Attends and actively participates in required meetings and training sessions including reorientation.
- Complies with established policies, procedures, and codes of conduct at all times (e.g., dress code policy).
- Adheres to all health and safety requirements, regulations, policies and procedures.
- Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues.
- Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
- Performs a variety of related duties as assigned.
- High school diploma, GED or completion of written TABE test required.
- Ability to read, write and comprehend the English language.
- Ability to carry trays and take orders from residents and guests.
- Excellent customer service skills.
PHYSICAL REQUIREMENTS
- Ability to lift up to 50 lbs.
- Ability to stand and walk for duration of shift.
- Manual dexterity sufficient to carry trays and take orders from residents and guests.
- Must be able to operate vacuum cleaner, dish machine, blenders and use small knives.
- Speech and hearing sufficient for constant in-person and telephone communication.
- Pay Range $18.67 - $19.00 / hour
- Excellent medical, dental, prescription and vision insurance
- Disability coverage
- Tuition Reimbursement Program
- 401(k) Retirement/Pension Plans
- Discounted Gym Membership
- Paid Time-Off Accrual
- Fun events for employees
- Convenient locations with free parking
- Employee Coaches - to help you achieve life goals
- Diaper Assistance Program
- Opportunity for career growth and movement within 19 sites