About EvermoreEvermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience. Key Responsibilities:
- Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Follow
- Set up, stock, and maintain work areas.
- Visually inspect tools, equipment, or machines
- Expedite guest orders from Props Pizza, That's a Wrap, and/or Craft Burgers.
- Ensure proper guest service and order accuracy.
- Ensure Food & Beverage products are visually presentable and consistent.
- Speak with others using clear and professional language.
- Ensure adherence to quality expectations and standards.
- Ensure consistent cleanliness of guest facing areas as well as service stations.
- Follow all company and safety and security policies and procedures, and complete safety training and certifications.
- Verify the legal drinking age of guests and refuse service to those who are underage or intoxicated.
- Recognize signs of intoxication and handle situations appropriately.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Assist with restocking of Grab & Go items as well as guest supplies.
- Engage in a positive guest focused environment.
- Perform all other duties as required.
Education, Skills and Experience
- 2 years of hospitality and food handling, customer service focus
- Food, alcohol, and safety certifications under FL requirements.
- Strong written and verbal communication skills.
- Proven organizational and time management skills.
- Excellent communication and interpersonal skills; ability to interact with a wide range of people.
- Outstanding organizational and problem-solving skills.
- Ability to multi-task in a fast-paced environment.
- Capable of performing the role in a busy work environment.
- Proficient in reading safety procedures and operating guidelines.
- Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).
Physical Requirements
- Able to safely lift, pull and push up to 25 pounds.
- Ability to stand or walk for an extended period or for an entire work shift.
- Able to stand, walk, stoop, kneel, bend, and reach.
- Subject to environmental conditions, work activities can occur inside and outside.
Our Work Culture Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips easy on purpose . We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.We are an innovative workplace; seeking great people like you!!Our Work CultureOur team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips easy on purpose . We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!EOE/M/F/D/V