Hilton Garden Inn Denison Event Center is looking for a Food & Beverage Manager to lead and oversee all aspects of our food and beverage operations. This individual will ensure that guests receive an outstanding dining experience, with a focus on quality, service, and profitability. The ideal candidate will be a strategic thinker, an exceptional leader, and a proactive team player with a deep understanding of restaurant, bar, and banquet operations within a hotel setting. Responsibilities
- Directly responsible for managing F&B staff.
- Overseeing the daily operations of the hotel bar and/or restaurant.
- Provide hands-on coverage in the kitchen as needed to ensure the hotel's needs are met.
- Ability to fill in on the line when short staffed or during times of high demand.
- Manage all inventory, including food and beverages, supplies and other equipment.
- Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing the problem and taking immediate action.
- Supervise, support, schedule, assign daily work, inform, and train team members in all breakfast, restaurant, bar, and catering activities and operations.
- Monitor, observe and assist in evaluating team member performance.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Ensure compliance with health, safety, sanitation and alcohol awareness standards.
- Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
- Monitor inventory and inventory control, ordering and proper storage.
- Assist in menu and pricing accuracy, as well as specials and promotions.
- Work closely with the sales staff to service meeting rooms and catering needs.
Qualifications
- Hotel Food & Beverage service experience is required.
- Food handling certificate in states or counties where required.
- Effective oral and written communication skills
- Must be able to work a flexible work schedule as the hours for this position will vary.
Lexima is an EEO employer - M/F/Vets/Disabled