Location: Panama City Beach,FL, USA
Job Summary:
As a Food & Beverage Supervisor, you will play a key role in ensuring that Servers, Bartenders, Food Runners, and Greeters deliver exceptional service with professionalism and courtesy. In collaboration with the F&B Manager, you will oversee staff training, coordinate shift schedules, and support the development of team members while upholding high standards of customer service. You will serve as a vital link between the wait staff and kitchen, ensuring clear and timely communication for seamless service and optimal timing of guest and member orders. Additionally, you will be responsible for addressing and resolving any guest or member complaints that may arise.
Job Responsibilities:
* Plan, supervise and control various operations, working closely and supporting the food and beverage manager.
* Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
* Constant effective communication with managers and supervisors regarding any guest or staff issues.
* Encourage and motivate staff with a positive attitude.
* Operate POS (point of sale) and maintain security of system.
* Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions.
* Prepare reports for food and beverage manager.
* Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
* Maintain excellent product knowledge.
* Prepare weekly staff rosters if need be.
* Conduct service briefings.
* Ensure all front-of-house staff adhere to the 'company code of conduct' and 'standard operating procedures.'
* Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
* Monitor staff service levels to establish areas that require attention or further training and provide training where needed.
* Ensure the correct setup for functions and bookings for the day.
* Ongoing menu and beverage training as well as developing regular tests.
* Monitor staff breaks and general timekeeping.
* Monitor and authorize staff clock-in and clock-out procedures.
* Ensure discipline is fair and correct steps are taken.
* All other duties as assigned
Qualifications
Education and Experience:
* Sufficient education and literacy are needed to identify and read product labels and to communicate with guests.
* Ability to read, write, speak, understand, and communicate in basic English preferred
* Diploma in Hospitality Management or Hotel School qualification will be given preference
* 3-5 years experience in a luxury hotel & restaurant environment
* A firm grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook
Knowledge, Skills, & Abilities:
* Detail-oriented and thorough
* Ability to remain discreet and respect the privacy of guests.
* Ability to perform consistent work to the highest of standards.
* Ability to interact with guests in a pleasant, friendly way
* Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions
* Ability to maintain a warm and friendly demeanor
* Ability to effectively communicate both verbally and written
* Ability to multitask
* Ability to comply with St. Joe standards
* Ability to lead a team efficiently and effectively
* Ability to solve problems independently
* Extensive knowledge of Food & Beverage Operations
* Extensive knowledge of operating POS systems
* Extensive knowledge in scheduling employees
* Moderate wine knowledge
* Ability to stand in as and train all positions within the Food & Beverage department
* Proficiency with Microsoft Office and email
* Ability to follow and enforce all Food & Beverage regulations
Physical Demands:
* Frequent standing, bending, walking, stooping, pushing, and pulling
* Frequent keyboarding
* Ability to lift 45lbs
Working Conditions:
* Indoor and/or outdoor
* Exposure to a possible noisy environment
* Exposure to a somewhat stressful situation
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St Joe Company reserves the right to amend and change responsibilities to meet business and organizational needs.