Grow with us...Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.Grow with us...Here is a growth opportunity you don't find often assisting the best and most innovative in the luxury hospitality industry today. As part of
Treehouse Silicon Valley, you will be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly.We are currently in search of a
Food & Beverage Supervisor who shares these values and will champion them. A leader who strives to be second-to-none, knows how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We are looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who is not afraid to get in the trenches with their team to achieve the ultimate outcome.
Responsibilities:- Engage with guests, checking in on dining customers to assess their satisfaction with food quality, service, and overall experience.
- Promptly address any issues or concerns raised by customers, ensuring complaints are resolved in a timely and professional manner, aiming for positive outcomes that encourage return visits and customer loyalty.
- Lead by example, providing hands-on supervision of front of house staff. Supervisors are responsible for overseeing employees on service standards, safety, and the hotel's procedures, ensuring that staff are equipped to meet the high standards of hospitality expected.
- Oversee the day-to-day operations of the restaurant to ensure everything runs smoothly. This involves monitoring staff performance, assigning tasks, and ensuring service is delivered efficiently. Supervisors are responsible for reviewing the front of housework schedules, covering peak hours, and providing seamless service even during busy periods.
- Keep a close eye on inventory levels, ensuring that all food supplies, beverages, amenities, cleaning supplies, POS supplies, and any other essentials are sufficiently stocked to meet demand. Coordinate with management to place orders, and work with the team to track inventory usage, minimizing waste while ensuring that high-quality materials are always available.
- Must be able to convey information and ideas clearly, both oral and written.
- Guest-focused personality and can meet needs of guest's satisfaction within company guidelines.
- Outgoing, gracious hospitality.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high-pressure situations including the ability to manage guest complaints and disputes and resolve them to satisfactory results.
- Must maintain composure and objectivity under pressure.
Health, Safety, and Compliance:Ensuring compliance with food health and safety regulations is a core responsibility. Make sure that all staff adheres to hygiene and sanitation standards, and that the hotel follows all local and national food safety regulations. Conduct routine property walks, address potential hazards, and ensure that the hotel remains a safe environment for both staff and guests.
Problem Solving & Conflict Resolution: Supervisors act as a point of contact for both staff and customer issues, whether it is a guest complaint or an internal staffing conflict. Employing effective problem-solving techniques to de-escalate tense situations and finding resolutions that satisfy all parties involved. Any conflicts are to be reported to management immediately for guidance and/ or next steps. Effective communication and leadership skills are essential in resolving conflicts and maintaining a harmonious workplace.
Physical DemandsLong hours are sometimes required.High standards of appearance.Medium work-exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to be on your feet throughout the entire shift.Flexible and willing to meet the demands of a 24-hour operation.
About us...Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment.
- Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
About us...Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$30.00SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.SH Hotels & Resorts is an Equal Opportunity Employer