Job DescriptionPRINCIPAL DUTIES AND RESPONSIBILITIES:
- Greet guests in a positive, friendly manner and make them feel welcome.
- Knowledgeable of selling techniques and service delivery of menu items of every course and both non and alcoholic beverages.
- Maintain table cleanliness utilizing a silent service approach.
- Itemize bills correctly and efficiently secure payment.
- Maintain cleanliness and stock of assigned areas, side stations, tables, and Point of Sale (POS) stations.
- Anticipate the guests' needs and respond appropriately with a sense of urgency.
- Communicate with management, chefs, and culinary staff to fulfill and address any issues or needs requested by guests and or other employees.
- Perform other job-related duties as requested.
MINIMUM REQUIREMENTS:
- Two (2) to three (3) years of Food and Beverage experience in a high-paced environment.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledgeable of menu items, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
- Knowledgeable of standard kitchen equipment and supplies, including, but not limited to toasters, refrigerators, coolers, slicers, and beverage machines.
- Knowledge of health, safety, and sanitation regulations.
- Knowledgeable of computers and Point of Sale (POS) systems.
- Able to effectively communicate in English, in both written and verbal forms.
- Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
WORKING CONDITIONS:*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.