SUMMARYCandidate will take orders, deliver food & beverages, ensure optimal customer service, and organize and clean the front and back of the restaurant. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.
- Interacts with guests in a positive manner. Smiles, makes guests feel welcome and comfortable, and maintains a high level of professionalism at all times.
- Takes beverage and food orders, delivers orders to tables, and cashes out guests. Must be able to maintain a minimum of 4-6 tables at one time.
- Consistently utilizes the pivot method when serving tables.
- Maintains a complete and thorough knowledge of all menu items, including feature items.
- Will work with all staff and management to strive to exceed guest expectations and value perception.
- Communicates to supervisors and management compliments and concerns in a positive manner.
- Maintains an organized and clean station and dining room as well as replenishes dining room items as assigned.
- Works in a team atmosphere and may be required to bus tables, clean up, and complete other assigned tasks.
- Possesses excellent verbal and cash handling skills along with a full knowledge of basic alcohol beverage and food service.
- Possesses knowledge of upscale service techniques, food, specific wine and specialty beverage knowledge and communication skills.
- Will work nights, weekends, holidays and special events.
- May be required to learn and be tested on a variety of new products, recipes, service and cooking techniques on a regular basis to insure the department is improving as a whole.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The Candidate must have excellent communication skills, be polite, present a neat appearance and be committed to 100% customer service.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCELANGUAGE ABILITYAbility to read and interpret documents such as safety rules, menus, and procedure manuals.Ability to speak effectively before groups of customers or employees of the organization.MATH ABILITYAbility to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, area, circumference, and volume.REASONING ABILITYAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.COMPUTER SKILLSMICROS or POS system knowledge preferred. CERTIFICATES AND LICENSESCandidate must obtain appropriate licensing as set forth by the PGCB and Presque Isle Downs & Casino. SUPERVISORY RESPONSIBILITIESThere are no supervisory responsibilities in this position.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is loud.There is smoking in the Casino, and therefore the environment may be smoky.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Candidate must be able to sit, lift, bend, stoop, climb, walk, and stand for extended periods of time.Candidate is occasionally required to reach with hands and arms.Candidate is required to talk and hear.The employee may be required to lift up to 25 lbs.Specific vision abilities required by this job include close vision.