Location: Greensburg,PA, USA
Overview
Function (Scope and Main Purpose of Job)
Responsible for greeting guests and providing prompt, accurate and courteous service.
Responsibilities
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
* Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
* Alert Management of any service and/or safety issues.
* Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
* Inputs and controls ordering through register during each transaction maintaining accountability as well as receipts to guests for all beverages served.
* Responsible for all bank and cash handling procedures and variance policies.
* Carrying a tray of beverage and food offerings throughout the restaurant/bar.
* Serving and replenishing, as requested.
* Maintaining cleanliness of work and guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.
* Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
* Performing additional duties as assigned.
* Understands all PLCB regulations.
* Ensures compliance with all federal and state gaming regulations.
* Abides by company and department specific appearance standards.
Qualifications
Job Requirements (skills, knowledge, and abilities)
* Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
* Must be RAMP certified.
* Ability to withstand physical demands, such as standing and walking briskly for extended periods of time; pushing, pulling stooping, bending and squatting continuously throughout shift; able to lift and carry 30 pounds, unassisted, for extended periods of time.
* Able to work entire shift, in full costume, without accommodations.
* Must have thorough knowledge of approved Responsible Gaming Program.
Educational Requirements
* High school diploma, GED or equivalent employment in related position is preferred.
Physical Requirements
* 24/7 operation requiring extended hours and the ability and willingness meet the applicant's schedules when needed.
* Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
* Handling, carrying or lifting items weighing up to 30 pounds.
* Must be able to work in a smoke-filled environment.
* Ability to stand for long periods of times without sitting or leaning
* Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
* Use of going up and down 31 stairs multiple times per day and elevators
Working Conditions
* 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
* Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
* You may occasionally work in an environment where smoking is allowed.