Detroit Zoo, Royal Oak, Michigan, United States of America
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Job Description
Posted Saturday, May 4, 2024 at 4:00 AM
SSA Group @ The Detroit Zoo
Who are we :
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.
Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s)
Responsibilities
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.Ensure location is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.Assist supervisors with tasks to ensure restaurant and other food locations run smoothly.Support restaurant prep (FOH and line) for daily operation.Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.Participate in safety logs including food temperatures, rotation and waste as necessary.Ensure proper uniform, hygiene, hand-washing and glove use with self.Maintain a SSAfe work environment by abiding to all SSAFETY rules.Follow through daily prep and items lists, as assigned.Actively help to support operation in assigned role, supporting holes as necessary.Actively and efficiently respond to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.Communicate up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.Remain knowledgeable of all menu items, prices and specials for sharing with guests.Perform other tasks as deemed necessary.Maintain a clean, safe and organized work environment.Uphold and demonstrate a complete understanding of company policies and procedures.Responsibly geared towards presenting a clean and welcoming experience for guests through upholding sanitation requirements.Job Requirements
Strong interpersonal and communication skills.Exceptional problem-solving/decision-making skills combined with the ability to be organized.Demonstrates the ability to remain flexible in a fast-paced environment.Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.Ability to work varied hours/days, including nights, weekends and holidays, as needed.IDEA + Belonging
- Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
- Focus on removing barriers and empowering growth and opportunity for team members at all levels.
- Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
- Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.
Previous Experience
- 1 year food service experience preferred.
- All education backgrounds eligible.
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Compensation and Benefits
Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
Employee Assistance Program
Get Paid Early
Tuition Discount through Partnership College
Meal Plan & Employee Discounts
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