Job Title: Food Service SpecialistFLSA status: Non-ExemptDepartment: OperationsReports to: Store ManagerPosition summary: The Food Service Specialist is a front-line position that effectively and professionally interacts and builds relationships with our customers. This position will be responsible for preparing foods, maintain a food safety and sanitation standard throughout the entire store.General Purpose: To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our Living Brand by building relationships with our customers.Role Qualifications:
- Must be at least 18 years of age
- Must pass all competency tests.
- Must have at least a High School diploma or equivalent.
- Reliable transportation
- Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
Position Responsibilities:
- Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
- Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
- Effectively operates and maintains all approved food service and store equipment
- Possess a thorough understanding of the menu and able to recommend items and answer any questions that customers may have
- Prepares food orders accurately and to specification, always ensuring recipe integrity.
- Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service, and clean up.
- Maintains the sanitation of the food service area to include work area and equipment.
- Comply with company policies, procedures, standards, and specifications for all food being prepared
- Accurately completes shift duty checklists, line check forms, and records all temperatures while complying with proper food handling procedures
- Maintain food warmers to planogram and ensuring proper inventory levels for sale are full and maintained throughout the shift
- Ability to stock shelves with inventory and product
- Other duties as assigned
RequirementsEssential Skills and Experience:
- Situational Awareness
- Strong customer orientation
- Time management; including multitasking, productivity, and a sense of urgency
- Excellent interpersonal and highly effective communication skills
- Commitment to company mission and values
- Basic mathematical & computer proficiency
- Constructively deals with conflict
- Adaptability, flexibility, and receptive to change
- Problem analysis & problem resolution at functional level
- Effective decision making based on sound judgment and reasoning
- Ability to read, write and understand English
Nonessential Skills and Experience:
- 2-4 year college degree
- Previous retail experience
- Microsoft Office experience
Reporting To This Position: No direct reportsPhysical demands and work environment:
- Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, mop, sweep, change garbage, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
- Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.