Ford Lincoln Service Advisor
: Job Details :

We are looking for a Service Advisor to join the Hoffman Auto Group family! Check out what over 100 years of trust looks like in our culture!What does a Service Advisor at Hoffman Auto Group do? Role PurposeHandle customers throughout the entire service experience with their satisfaction as the number one priorityLeadershipThis position does not lead othersCore Accountabilities

Remain at or above manufacturer CSI standard.

Meet all production metrics as prescribed by Management.

Process all documentation to state and/or manufacturer standard.

Complete all required training for Certification as prescribed by Management.

Competencies and Qualifications

High School Diploma

1-2 years' experience in a customer service orientated environment preferred

Can adapt and embrace change with an internal and external customer centric mindset

Act as an advocate for teammates and have a strong commitment to technology advancement

Possesses effective communication skills: oral, written, listening.

Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

At Hoffman Auto Group we strive to be elite in the automotive space and were voted Best of Hartford in 2024. Check out the exciting improvements happening at our East Hartford campus.Monday through Friday with alternating Saturdays. You will get a day off during the week when working Saturday. * This is a 5 day work-week