Location: Raleigh,NC, USA
This is an onsite position in our Raleigh Headquarters location. Work hours range from 6:30 a.m. to 3:30 p.m.
All candidates will undergo multiple skills assessments. Candidates that successfully pass the skills assessments will receive an interview.
The North Carolina Department of Revenue is currently seeking a Forms Processing Associate in our Submissions Processing Department (SPD). To support the tax laws of North Carolina, the mission of the SPD is to receive and process taxpayer submissions consistently, efficiently, and effectively, while ensuring the confidentiality and integrity of that data. Our vision is to be a Division that meets its quality targets, sets a high standard for other Divisions, and leads innovation for the Agency. The submissions processed annually by SPD account for well over 90% of total revenues collected and more than 11 million tax returns processed by the Agency.
The duties for this position include but are not limited to the following description and are subject to change without notice based on the business needs of the agency. The major purpose of this position is the review and preparation of all tax schedules/documents. These schedules/documents include Individual Income, Amended Income, Alcohol, Installment Paper, Individual Income Correspondence, and other tax schedules. Another major purpose is to receive, tub, sort, bundle and distribute the entire department's incoming no money tax returns and documents. Additional duties include maintaining various inventory reports, secure handling, preparing and destruction of Federal Tax Information or FTI, printing and processing electronically submitted forms and presenting data to leadership as needed. Managing records and returns that have been scanned and are awaiting destruction according to retention schedules. Other duties include the processing of various email queues that include researching and pulling documents to be handled appropriately. This staff member will participate in preparing for seasonal staff by preparing/updating training materials, power-points, securing required supplies, creating folders, timesheets, and preparing work areas for seasonal staff to assist in the processing of tax returns and other documents. Physical requirements include sorting documents, lifting batches of documents weighing up to 25 pounds and placing them on shelves and pushing and pulling hampers/carts weighing up to 500 pounds.
Time off restrictions and overtime including Saturdays may be required during peak periods: mid-end of April and mid-end of October.
* Experience with explaining and interpreting program information to clients/customers and staff
* Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information
* Experience with conveying information and ideas through a variety of media to individuals or groups; ability to adjust language or terminology to meet needs of the recipient(s)
* Demonstrated experience with the utilization of office equipment and other technology (software and systems) to meet work needs
* Experience with identifying problems and issues to determine the appropriate course of action
* Experience with sorting, tubbing, and delivering of mail
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
* The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
* Twelve (12) holidays/year
* Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
* Twelve (12) sick days/year which are cumulative indefinitely
* Longevity pay lump sum payout yearly based on length of service
* 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
* Why Work For NC
* NC OSHR: Benefits
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full. See Resume or See Attachment will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-###-####.
If you have general questions about the application process, you may contact Human Resources at 919-###-#### or ...@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-###-####.