Job Type Full-timeDescriptionAt Dogtopia we are dedicated to offering exceptional care for dogs with over 250 locations in the United States and Canada. Our facilities provide healthy, safe and fun environments for dogs to socialize and play and are supervised by a highly trained and loving team. With some seriously cool branding, an amazing leadership team and tremendous growth, we think you need to meet us!Position OverviewWe are seeking a motivated and relationship-oriented Franchise Business Partner to join our dynamic Franchise Business Partnership team. Reporting directly to the Vice President of Operations, the Franchise Business Partner will play a crucial role in establishing and nurturing strong relationships with assigned franchisees within a designated territory. The ideal candidates will possess exceptional communication skills, a strategic mindset, and the ability to provide personalized guidance to franchisees for accelerated growth and sustained success.Responsibilities
- Develop a deep understanding of the franchisees' businesses within the assigned territory, including their goals, challenges, and growth opportunities.
- Build and maintain strong relationships with franchisees, acting as their primary point of contact and trusted advisor for all business-related matters.
- Collaborate with the VP of Operations to implement strategies and initiatives that align with franchisees' business goals and overall company objectives.
- Provide personalized coaching and support to franchisees, offering insights and recommendations to optimize their business operations, enhance customer experiences, and drive growth.
- Conduct regular check-ins with franchisees to review performance metrics, identify areas for improvement, and develop action plans for sustained success.
- Collaborate cross-functionally with internal departments to coordinate resources, training, and support that align with franchisees' needs.
- Analyze franchise performance data to identify trends, challenges, and opportunities, and use this information to inform strategic decisions and tailored support.
- Ensure effective communication between franchisees and corporate headquarters, addressing concerns, sharing best practices, and facilitating issue resolution.
- Assist in the development and delivery of training programs, workshops, and resources that empower franchisees to excel in their business operations.
- Participate in territory-specific meetings and events to foster a sense of community among franchisees and gather valuable feedback for continuous improvement.
- Collaborate with the VP of Operations to continuously evaluate and enhance the franchise partnership program based on feedback and data-driven insights.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field.
- 3-5+ years of experience in retail, restaurant, or franchise operations.
- Strong understanding of franchise operations, business strategies, and customer experience principles.
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with franchisees.
- Proven ability to provide strategic and tactical guidance to drive business growth.
- Analytical mindset with the ability to interpret data and metrics to inform decision-making.
- Self-motivated and results-driven with a track record of delivering impactful outcomes.
- Ability to work independently and collaboratively within a team and cross-functional environment.
- Strong organizational skills with the ability to manage multiple relationships and priorities.
- Flexibility to travel within the designated territory to meet with franchisees as needed.
- Every Dogtopia employee, including anyone who must visit the Support Office or other Dogtopia work locations, attend in-person meetings with Dogtopia employees, franchisees, vendors, and/or other external partners, and/or travel as part of their job duties, must provide proof of vaccination. Any new hires who are not already fully vaccinated must be fully vaccinated during their first 90 days of employment and provide proof of the same. If you are unable to be vaccinated for any reason, please contact ...@dogtopia.com to discuss potential accommodations.
Benefits
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Opportunities for professional development and career advancement.
- 10 paid holidays.
- 2 weeks paid vacation.
- $1,000 annual health and wellness cash benefits for gym membership or healthcare.