Fraud Analyst
GreenSky is one of the fastest growing financial technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, we are quickly changing the consumer credit marketplace.
We have developed a highly scalable loan origination and servicing platform and unique loan origination tools to deliver a differentiated level of service to our multiple stakeholders, including bank partners, merchant and retailer channel partners, consumers, and borrowers.
Leveraging proprietary mobile technology, we are currently experiencing exceptional growth in both accounts and profitability. We have a great team, are growing quickly, and are backed by some of the leading investors in the world. Our corporate headquarters is in the expanding fintech hub of Atlanta.
Position: Fraud Analyst – Atlanta
The Fraud Analyst position requires an individual who is passionate about finding and stopping fraud. Successful applicants need to have a keen ability and drive to identify fraudulent activity and go beyond the basics. The position requires the ability to identify and mitigate fraud activity, monitor and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures, and other duties as required in a high pace environment.
Shifts: Monday - Sunday, 8:00am-11:00pm.
Location: Remote. No travel required.
Organization: This position is a member of the Fraud Operations Team reporting to the Fraud Operations Front Line Manager
Duties & Responsibilities
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Resolve high risk alerts within the service level agreements to reduce potential revenue losses.
- Investigate fraud claims and make decisions regarding their validity based on available internal and card brand policies and 3rd party data and in accordance with defined SOP's
- Interact with banks, customers and merchants to validate authorizations.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Generate suspicious activity reports and risk management reports for Managers.
- Handle escalated customer calls/inquiries
- Answer phone inquiries from merchants and other banks pertaining to cases that have been worked
- Maintain individual accountability for performance metrics ensuring ever-increasing levels of productivity and accuracy against established benchmarks
- Create clear, concise and compelling documentation to respond to inquiries from legal
Required Skills/Qualifications
- Bachelor's Degree preferred
- 2+ years of experience in fraud and banking or accounting
- Working knowledge of fraud detection tools
- Self-disciplined, diligent, proactive and detail oriented
- Time management, organizational and problem solving skills
- Experience with Microsoft Office, including Outlook, Word and Excel- including the ability to do preform a VLOOKUP and parse large data sets.
- Availability and willingness to work on weekend and outside of the “standard” work day.
- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
- Team player capable of learning and sharing knowledge in global team environment
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
- Demonstrated analytical and problem solving skills
- Demonstrated effective communication both verbally and in writing
- Bilingual – Spanish speaking candidate preferred.
At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service oriented innovation.