Fraud Detection Specialist I
: Job Details :

FRAUD DETECTION SPECIALIST I Hybrid Schedule 3 days in office- 2 days remote Schedule Mon- Fri 11 am- 8pm EST WHAT IS THE OPPORTUNITY? A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activityAlerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claimsThis position will play a key role in the prevention of losses to City National Bank and its clientsThe Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and preventionWhat you will do Demonstrate resiliency and adaptability in a fast-paced contact center environment The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity Approach problems logically and with good judgment to ensure the appropriate customer outcome Demonstrate personal excellence including punctuality, integrity, and accountability Comfortable in a metrics driven environment that requires the ability to prioritize and multitask Think critically and exercise independent judgement Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assignedPerforms defined mitigation steps to reduce financial loss to our customers and the bank Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs Must-Have* Bachelor's Degree or equivalent experience Minimum 2 year of general office, back office banking or accounting experience required Advanced computer experience required (e.gMS Word, Outlook and Excel) Minimum 3 years in banking operationsMinimum 2 years of experience in fraud investigations, disputes, and /or fraud exposureSkills and Knowledge Must work well in a team environment, as well as independently Must have a strong and positive work ethic and follow CNB core values Must be flexible and adapt quickly to change Ability to multi-tasks and meet specific performance goals Advanced Knowledge of PC functions in a Windows based environment Effective written and oral communication skills to interact effectively with all levels of bank personnel and clientsCompensation Starting base salary: $22.27 - $33.43 per hourExact compensation may vary based on skills, experience, and locationThis job is eligible for bonus and/or commissions*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobBenefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleaguesGet an inside look at our Benefits and PerksINCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusionAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personalSince day one we've always gone further than the competition to help our clients, colleagues and community flourishCity National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth todayCity National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.