Position SummaryThe Fraud Investigator is responsible for investigating all suspicious or unlawful activity associated with Fraud. This includes conducting complex and high-valued account and check fraud investigations, whileworking with internal computer programs and various agencies to ensure all investigative research, document preparation and case evidence is reported in accordance with policies and procedures. This role will report to the Fraud Investigation Team Lead.Duties & Responsibilities
- Conduct financial investigations by evaluating information available on systems, databases and the Internet. Use previous cases as a basis to determine what action is appropriate.
- Document and report the investigation findings in the case management system; maintain thorough and accurate case notes.
- Contact customers via phone or email to validate transaction activity and resolve issues.
- Place appropriate holds on accounts identified as having potentially fraudulent issues; determine when to close accounts for fraudulent or inappropriate activity.
- Serve as a subject matter expert and communicate with associates, merchants, financial institutions and law enforcement on a professional level to resolve issues and provide information.
- Attempt to recover losses through various legal channels, including filing police reports.
- Stay current on fraud trends and investigative techniques.
- Assist with fraud prevention, including training for internal and external customers.
- Provide information for various regulatory and analytical reports.
- Develop and maintain procedure manuals for the position.
- Other duties as assigned.Education & ExperienceKnowledge of:
- Strong written and oral communication skills
- Strong organizational skills
- Understanding of anti-money laundering regulations, policies and procedures
- Strong analytical skillsAbility to:
- Multi-task and work independently
- Perform duties with attention to detail; high level of accuracy
- Prioritize work to meet deadlinesEducation and Training:
- Requires High School diploma; Bachelor's or associate degree in business related field preferred.
- Requires 3+ years of banking experience; knowledge of BSA/AML requirements and financial crimes investigation experience preferred.
- Requires knowledge of Microsoft Office.
- CFE preferred.Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.