Location: Springfield,IL, USA
FRAUD OPS AND INVSTGTNS SUPPORT MGR 1LODWHAT IS THE OPPORTUNITY?The Manager Operation and Investigation initiatives will work closely with multiple functional areas to drive business performance management, growth/strategy, process improvement, cost reduction, technology implementation and business transformation. Responsible for Identifying key value drivers and defining metrics to inform performance, support decision making, and foster positive behavior and actions. Support Operations & Services in delivering high quality recommendations on strategic direction and execution. Will identify, prioritize and streamline strategic initiatives and leads implementation of those initiatives to support growth. He / She acts a thought partner. This role manages the other members of the Support and Initiatives team. Individual will be responsible for improving the efficiency of the organization in effectively dispositioning fraud, managing fraud and establish a well managed operations and investigation functionWhat you will doManages multiple concurrent projects, delivering implementations for business partners, serving as the leader who maintains focus on the fraud business transformation strategy, roadmap, and implementationLeads and manages Business and Quality Analysts who support cross teams projects and will develop and maintain the project resource planProactively recognizes, plans and acts on the need for improvement to help groups overcome resistance to change, by developing and maintaining a Communication and Training Plan with key business stakeholdersLeads weekly status meetings with core team and Key Stakeholders, effectively communicating project goals, objectives, vision and values.Develops business plans/cases and cost benefit analysis for assessment by Senior Leadership to support capital projectsTracks and escalates issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the FraudTeamsFacilitates and drives key decisions from Executive leadership as needed. Provides Executive level status and KPI reports to clearly convey project status, issues, risks and timelineDevelops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectivesAssess the skill sets of the team and identifies training, procedure change opportunities to drive efficiencyDriving enhancement in process maps for managing end to end operations and investigation function and identify opportunities for improvementWorking on regulatory mandated initiatives to improve the tracking, technology systems, process and procedure to effectively manage fraudMust-Have*Bachelor's Degree or equivalentMinimum 8 years experience managing the implementation of complex projectsMinimum 5 years experience using analytics to solve business problems and monitor risks; and applying analytic processes to deliver value to the businessMinimum 5 years experience in managing fraud risk with financial firmSkills and KnowledgeProven track record with strategic planning, project management and business architecture concepts and methodologies.Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.Ability to handle problem situations with colleagues and clients effectively.Ability to interact effectively with all levels of Bank personnel and customers.Ability to recognize and reward successes and accomplishments.Excellent organizational and analytical skills.Excellent interpersonal, verbal, and written communication skills.Strong communication/facilitation skills.Ability to perform functional duties and related positions with minimal supervision.Proficiency with MS Project, Excel, Visio, PowerPoint and SharePointExcellent time management, organizational, and prioritization skills and ability to balance multiple prioritiesRequires a solid understanding of the organization's businessAbility to convey credibility, confidence and sense of authority across a large teamStrong project management skills/experienceCompensationStarting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.*To be considered for this position you must meet at least these basic qualificationsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks ( .INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'ABOUT CITY NATIONALWe start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.#LI-ST1#CA-ST