Fraud Strategy and Analytics Manager
: Job Details :

Company OverviewCredit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.Job CategoryFinancePosition SummaryWe are seeking a Fraud Strategy and Analytics Manager like you to join our amazing CFNA team!This position will lead the development of new fraud risk strategies for the Mastercard and private label card portfolios, and partner with cross-functional groups to drive their execution. This position will also be responsible for monitoring the effectiveness of existing strategies and constantly focus on advancing fraud strategies to stay ahead of emerging risks and threats.We believe in being part of a team that energizes you while respecting what drives you and that at the end of the day having a great work experience will create a great experience for our customers and the society we serve at large.ResponsibilitiesIn this role, your primary responsibilities will include:•Partner with internal and external teammates to enhance fraud defenses on the Originations side (identity theft and synthetic ID) including influencing adoption of different data sources, rules, and process flows for step up authentication in the credit card and private label businesses.•Partner with internal and external teammates to enhance the strategy for existing account fraud (transaction fraud, payment fraud and account takeover) in the credit card and private label businesses.•Leverage strong quantitative, critical thinking, and communication skills in developing, owning and executing the fraud strategy.•Responsible for working with the Fraud Services Manager to minimize fraud risk and losses while enhancing the customer experience.•Defines measurement/KPIs of fraud program effectiveness•Responsible for managing the forecasting of fraud•Responsible for determining the use of data, models, scores and thresholds/cutoffs across various aspects of the fraud lifecycle•Leads data driven analysis and development of fraud strategies with a focus on minimizing fraud risk and losses while preserving and enhancing customer experience.•Partners with internal Fraud investigation team to identify patterns of fraud across the cardholder lifecycle and develop new solutions and mitigation strategies•Lead analysis of individual fraud events to discern patterns that can in turn be modeled out and fraud defenses built around•Manage and manipulate large data sets leveraging statistical/machine learning tools (e.g. SAS/SQL/Python)•Works with internal partners and vendors to define the product roadmap for fraud tools and solutions•Supports audit and compliance exams and requests as needed•Develop fraud policies and proceudres to practice mitigate fraud risk while maintaining satisfactory customer experience•Manages, develops and coaches direct reports•Effectively communicate relevant findings and recommendations to key stakeholdersQualifications:•Bachelor's degree in Economics, Business, Mathematics, Computer Science, MIS or related field required. Advanced degree or equivalent experience a plus. Excellent problem solver, disciplined attention to detail, great communicator.•8-10 years of experience managing fraud programs with consumer-lending credit 3-5 years of managerial experience•5+ years of experience managing and developing fraud analytical solutions (reporting, forecasting, rules and models)•Extensive knowledge and experience with Python, SQL or SAS•Strong analytical skills with a background in fraud analysis•Self-starter with ability to work independently. Team or functional management experience preferred.•Exceptional communication skills•Skilled in building and maintaining industry relationships to keep abreast of developments in the fraud space•Preferred expertise in Mastercard rules and fraud functionality of the processing platforms (e.g. Fiserv, Defense Edge)Minimum QualificationsTypically requires a minimum of 12 years of related experience with a bachelor's degree; or 8 years and a master's degree; or a PhD with 5 years of experience; or equivalent work experienceWe are building a team as diverse as the world we serve. We believe in championing all perspectives, individuals, and teams. If you find this opportunity compelling, we encourage to apply.#LI-DM2Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.