Front Desk Agent at the TownePlace Suites Cary
: Job Details :

Job Type Part-timeDescriptionWe are looking for a fun, customer oriented, and personable candidate to join our guest service team. This candidate is responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner. Assisting guest with making reservations, checking guest in and out of the hotel, answering questions about the hotel and handling any concerns during their stay. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; present a friendly, outgoing, energetic and guest service oriented demeanor. Experience a plus, but not required.RequirementsDUTIES & RESPONSIBILITIES:Provide Customer Service to guests in an intelligent and professional mannerRun shift reports/journals from Front Office SystemsPrepare daily arrivals/departure reports with a strong focus on guest requests.Makes corrections and adjustments and handles all computer problems that might occur throughout the shiftReviews and corrects discrepancies in the Front Desk SystemEnsures complete guest satisfactionCompletes Guest registration processMust be familiar with computer systems for Guest reservation information processingMust verify and imprint Guest credit cards for authorizationMust be well versed in cash handling and accurately balance house bankAssigns guests rooms based upon preferences and availabilityDrives the Revenue Management process by selling rooms at various ratesHandles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolutionAnswers questions in regards to hotel facilities and servicesAnswers the telephone and books reservationsAnswers Guest inquiries for local directions/eventsRecommends local area restaurants, points of interest, or needs for transportationMaintains cleanliness of front desk, lobby, and back officeFollows up promptly with Guest check-ins, complaints, and other requestsInteracts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for GuestsUnderstands all Emergency procedures for incidents, accidents, fire, safety, or criminal activityParticipates in Hotel Safety CommitteeEnsures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and PeopleDuties are subject to change and additional duties may be assigned as needed