Front Desk Agent Hotel Indigo Kansas City Downtown
: Job Details :

Join Our Team as a Front Desk Superstar! Location: Hotel Indigo Kansas City Downtown, Downtown Kansas City, Missouri

Are you ready to be the friendly face that greets our guests with a smile and makes their stay unforgettable? At

Hotel Indigo Kansas City Downtown, we believe in delivering an experience thats as memorable as our amazing city and we need YOU to help us do that!

Were on the lookout for a dynamic Front Desk Agent whos passionate about people, thrives in a fast-paced environment, and loves delivering top-notch service with a personal touch. If you're ready to join a fun, hard-working team in a boutique hotel thats anything but ordinary, keep reading!

What Youll Be Doing:

• Be the First Impression: Youll greet our guests with a warm, friendly smile and help them feel at home from the moment they walk through our doors.
• Check-In, Check-Out, and Everything In Between: Whether its a quick check-in or answering questions about the best local coffee spots, youll make sure every guest has an unforgettable experience.
• Reservations Magic: From managing bookings to making last-minute changes, youll be the expert in making sure everything runs smoothly.
• Solve Problems, Create Solutions: Handling guest concerns or requests? No problem! Youll be the hero who resolves issues with a smile (and maybe a little creative thinking).
• Team Player Vibes: Work with an amazing crew who supports one another to make sure our guests get the best experience possible.

What Were Looking For:

• A people person who loves making connections and can turn any guest interaction into a positive experience.
• Detail-oriented and organized because we know how important the little things are.
• Great communication skills, both in person and on the phone.
• Previous customer service experience is a plus, but were really looking for someone with a great attitude and eagerness to learn.
• Ability to multitask like a pro answering the phone, checking in guests, and making sure everythings running smoothly all at once.
• Flexibility to work evenings, weekends, and holidays (because great service never stops!).

Why You'll Love Working with Us:

• Competitive pay with great benefits (because we value YOU).
• Growth opportunities we love promoting from within, so your career can take off here!
• A fun, team-oriented atmosphere where your contributions are celebrated.
• Employee perks like discounts on hotel stays (yes, that means vacation time too!).
• The chance to work at a boutique hotel in the heart of vibrant Downtown Kansas City.

Ready to Jump In?If youre excited to be part of a team thats redefining hospitality, apply today! Send us your resume and a quick note about why youd be a great fit for the job to

We cant wait to meet you and see what kind of magic youll bring to our team!

Job Description: Front Desk Agent Hotel Indigo Kansas City Downtown

Position Overview: As a Front Desk Agent at Hotel Indigo Kansas City Downtown, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process. You will also manage communications and operations using advanced systems such as Opera PMS, Kipsu, and Quore. This role requires excellent interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Guest Services:

• Welcome guests warmly and provide a seamless check-in and check-out experience.

• Address guest inquiries, concerns, and requests professionally and efficiently.

• Manage reservations and maintain accurate guest records using Opera PMS.

• Facilitate communication with guests via Kipsu to provide personalized service.

Operational Support:

• Use Quore for tracking and resolving guest service requests and maintenance issues.

• Handle room assignments, adjustments, and group block setups in Opera PMS.

• Process payments accurately and ensure compliance with company financial policies.

• Coordinate with housekeeping and maintenance to ensure room readiness.

Collaboration:

• Communicate effectively with all departments to ensure guest satisfaction.

• Support the Guest Relations Agent and other team members as needed.

• Participate in departmental meetings and training sessions to enhance knowledge and skills.

Qualifications:

• High school diploma or equivalent; a degree in Hospitality or related field is a plus.

• Proficiency in Opera PMS, Kipsu, and Quore systems is required.

• Previous experience in a front desk or guest services role, preferably in hospitality.

• Strong organizational and multitasking abilities.

• Exceptional communication and customer service skills.

• Ability to handle sensitive information with confidentiality and professionalism.

Key Competencies:

• Customer Focus: Anticipate and address guest needs to deliver outstanding experiences.

• Problem-Solving: Handle guest concerns and operational issues efficiently.

• Attention to Detail: Maintain accuracy in guest records, payments, and room assignments.

• Collaboration: Work seamlessly with team members and other departments.

• Technology Proficiency: Effectively use Opera PMS, Kipsu, and Quore systems.

Benefits:

• Competitive salary

• Health, dental, and vision insurance

• Flexible schedule and paid time off

• Life insurance and short-term disability coverage

• Holiday pay and year-end bonus (Pot of Gold Bonus)

• Birthday and Christmas gifts

• Restaurant discount and discounted employee menu

• Hotel room worldwide discount program with IHG

• Fun activities including an annual employee picnic, holiday parties, and Employee of the Month celebrations

• Opportunities for professional growth and development

Physical and General Requirements:

• Stand, walk, and move continuously for up to 8 hours.

• Bend, kneel, and perform physical movements requiring full mobility.

• Lift and carry up to 25 pounds occasionally.

• Operate a computer, telephone, and other office equipment for most of the shift.

• Maintain focus and efficiency in a dynamic, fast-paced environment.

Essential Skills and Attributes:

• Strong literacy and organizational skills for maintaining accurate documentation.

• Excellent vision, hearing, and comprehension for understanding guest needs.

• Clear and professional speech and communication skills.

• Superior guest relations and telephone etiquette skills.

• Ability to remain calm and professional in high-pressure situations.

Compliance and Standards:

• Must be at least 19 years old.

• Successfully pass a background check prior to employment.

• Maintain confidentiality and professionalism in all interactions and documentation.

Hotel Indigo Kansas City Downtown values a collaborative and guest-focused workplace culture. If you are a tech-savvy, customer-oriented professional with experience in Opera PMS, Kipsu, and Quore, we encourage you to apply for this dynamic role.