Front Desk Agent - Hotel Indigo Old Town Alexandria
: Job Details :

Role PurposeDo you have the right skills and experience for this role Read on to find out, and make your application.The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.Key Accountabilities* Be the warm welcome that kicks off a memorable guest experience.* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.* Handle cash and credit transactions.* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.* Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.* Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.* Take pride in your appearance and place as a brand ambassador.* Always know what events and activities are on the day's schedule.* Jump into other ad-hoc duties when your colleagues need your help.Key Skills & Experiences* Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.* Fluency in the local language - extra language skills would be great, but not essential.* Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers* Flexibility - night, weekend and holiday shifts are all part of the job.* You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.* Experience - ideally you'll have spent at least one year in a front desk or guest service position.* Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.