Location: New York,NY, USA
DUTIES AND RESPONSIBILITIES:
* Welcome guests in a friendly, prompt and professional manner.
* Register guests, issue room keys, provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
* Up-sell rooms where possible to maximize hotel revenue.
* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
* Issue, control and release guest safe-deposit boxes.
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
* Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
* Promote teamwork and quality service through daily communications and coordination with other departments.
* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
High School diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
* Frequently standing up behind the desk and front office areas
* Carrying or lifting items weighing up to 50 pounds
* Handling objects, products and computer equipment
* Use a keyboard to operate various property management and reservations systems, etc.
Other:
* Communication skills are utilized a significant amount of time when interacting with guests and employees.
* Reading and writing abilities are utilized often.
* Basic math skills are used frequently.
* Problem solving, reasoning, motivating and training abilities are often used.
* May be required to work nights, weekends, and/or holidays.
Work Area: Front Office
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
The salary range for this role is $29.48-$39.31 USD. This reflects the minimum to maximum salary range. This range is only applicable for this job to be performed in NY. This is the pay we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer comprehensive package of benefits including [paid time off, medical/dental/vision insurance, 401(k), and any other benefits] to eligible employees.
You can apply for this role through internal website. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.