Location: Colorado Springs,CO, USA
* Conduct all check in and checkout procedures for the hotel according to hotel standards
* Have knowledge of Property management system, Jonas, Jonas Activity management, Kipsu, Sertifi, and Resqueue.
* Have knowledge of entire Reservation procedure according to property procedures.
* Handle incoming calls to the property and answer calls promptly by the third ring and in a courteous manner.
* Makes pre arrival calls and mid stay check in calls daily.
* Performs all accounting duties including posting charges, account settlements, and shift closing.
* Maintains accurate daily event information. Maintains daily posting of event sheet.
* Communicates member and guest questions and requests to appropriate departments and tracks requests.
* Knowledgeable in hotel and guest room facilities/services.
* Knowledgeable in hotel room rates and selling strategies.
* Have awareness of the credit policy of the resort, how to credit and bill reservations and how to explain hotel bills and charges.
* Process all transmissions of reservations, changes and cancellations from all sources, telephone, mail, in person, etc.
* Adds alerts and comments to reservation that are necessary to ensure all guest needs are met.
* Blocks Cottage and Casita reservations to assure maximum opportunity to sell three-bedroom units.
* Assists in taking reservations for hotel outlets and services.
* Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments
* Is calm under pressure and uses self-control in challenging situations.
* Conducts service recovery as needed to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs.
* Review arrival report daily.
* Understand the property's policy on guaranteed and no-show reservations and cancellation policy and communicates to guests and members.
* Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name.
* Perform other duties as assigned.
* Interface positively with other departments, offering assistance when needed.
* Displays care in use of equipment and maintains an organized and professional work environment.
- **Formal Education and Job-Related Experience:** This position requires a minimum formal education of a high school diploma. Some experience with Opera property management system, though not required, would be beneficial.
- **License, Registration, and/or Certification Required:** Valid Drivers License required
**Dail** y - Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs Fine Motor Skills
X
Gross Motor Skills
X