FRONT DESK AGENT
: Job Details :

**Front Desk Agent**

Philadelphia, PA, USA Req #190 Monday, March 22, 2021

**Specific Duties:**

Provides optimal guest satisfaction by offering professional and efficient service through guest interaction.

Responsible for all aspects of operating the Front Desk.

Handles guest requests in a timely manner.

Handles all phone calls to the Front Desk in a professional and courteous

manner.

Performs a Meet & Greet to all arriving guests with a warm and sincere welcome.

Communicates guest needs to appropriate departments to ensure guest satisfaction.

Interacts directly with guests on all Front Desk issues i.e. reservations,

billing inquiries, concierge duties, etc.

Handles and responds to all guest complaints received at the Front Desk, communicating to the Senior Guest Experience Manager as needed.

Assists fellow Front Desk Agents and works as a team to create a positive

environment for guests and staff.

Monitors arrangements for all V.I.P., Special Attention and Long Stay guests.

Makes appropriate decision, analyze situations and react accordingly

when the hotel operation is affected.

Remains calm and authoritative in fire & safety issues.

Proficient in the use of Springer Miller Systems and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces in a timely

manner; knowledgeable of procedures related to the Front Desk

operation.

Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.

Attends departmental meetings and/or events for the Front Desk and hotel as requested by the Senior Guest Experience Manager.

Responsible for cash drawer of assigned amount and cash handling.

Supervises Guest Service Representatives duties for guest requests.

Balances Room Inventory for arrivals daily to maximize room revenue as per policy.

Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not

extended beyond the appropriate levels. etc.

Provides reservation services when required.

Perform any other Front Desk Agent duties as requested by the Senior Guest Experience Manager or Hotel Manager.

**Other details**

* Pay Type Hourly