Front Desk Agent
: Job Details :

Are you passionate about helping families and travelers with their check-in requirements? Do you enjoy being the first and last point of contact for guests, shaping their stay experience? Seeking an individual with a warm and welcoming demeanor for this crucial role. • Emphasis on delivering outstanding guest service both face-to-face and via phone interactions. • Engage with guests upon check-out, demonstrating attentiveness to their needs and concerns. • Proficient in problem-solving to cater to guests' diverse needs effectively. • Handling money transactions, calls, messages, and guest requests proficiently. • Dedicated to upholding hotel safety and security standards, promptly reporting any issues to management. Responsibilities: • Greet guests and check them into their rooms efficiently and warmly. • Purpose: Create a positive first impression and ensure a smooth check-in process. • Handle guest inquiries and concerns promptly and professionally. • Purpose: Provide excellent customer service and address any issues to enhance guest satisfaction. • Answer phone calls and direct them to the appropriate departments. • Purpose: Ensure effective communication within the hotel and assist guests with their needs. • Process guest payments and maintain accurate financial records. • Purpose: Ensure smooth transactions and proper documentation of financial activities. • Assist with guest requests such as booking reservations and providing local area information. • Purpose: Enhance the overall guest experience and meet their needs effectively. Qualifications: • This role requires good verbal and written English communication skills. • You must be able to handle cash or credit transactions and have front-office software proficiency. • This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects. • From time to time, you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. • Long hours, many of which may be spent standing, are required. Compensation: $17.25 - $18.75

• Greet guests and check them into their rooms efficiently and warmly. • Purpose: Create a positive first impression and ensure a smooth check-in process. • Handle guest inquiries and concerns promptly and professionally. • Purpose: Provide excellent customer service and address any issues to enhance guest satisfaction. • Answer phone calls and direct them to the appropriate departments. • Purpose: Ensure effective communication within the hotel and assist guests with their needs. • Process guest payments and maintain accurate financial records. • Purpose: Ensure smooth transactions and proper documentation of financial activities. • Assist with guest requests such as booking reservations and providing local area information. • Purpose: Enhance the overall guest experience and meet their needs effectively.