Location: all cities,CO, USA
**Front Desk Agent**
**Location:** Vail, CO
The Sonnenalp Hotel is looking for a Full-time Year Round Front Desk Agent with the desired start date of April 11th, 2021.
**Wage:** $16.00/hour
**Typical Schedule:** Day and Night shifts, weekends and holidays required
**Primary Purpose of Position**
A Front Desk Agent Level I is to greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.
**Essential Duties and Responsibilities**
* Possess a thorough knowledge of check-in and check-out of guests. To be completely familiar with all front desk computer operations and procedures for arrivals and departures.
* Thorough knowledge and proper use of all front desk Leading Hotels of the World (LHW) standards.
* Responsible for all PBX switchboard operations in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.
* Responsible for own cash drawer. Report any discrepancies to Front Office Management.
* Know and adhere all Front Office standard operating procedures.
* Have knowledge of room rates, packages and discounts available.
* Keep housekeeping informed of early departures, late check-outs and special requests that guests may have.
* Keep the supervisors on duty informed of any concerns with regard to the hotel and front desk.
* Understand guest and group billing and reading a folio. Know how to properly correct all errors.
* Know how to handle walk-ins, stay overs and room changes.
* Know all safety and emergency procedures.
* Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.
* To be able to handle group arrival based on information provided in the group resume.
* Complete the bucket and credit check procedure.
* Greet guests on a personal basis whenever possible, maintain a professional and friendly manner on a consistent basis.
* Ensure HotSos is being used in the appropriate manner to keep Managers and other departments informed.
* Ensure there are no check-outs with balances due.
* Any other task either written or verbally defined by the Front Desk Manager.
**Education/Experience**
* Minimum of 1 year Customer Service experience.
* Experience with HMS or similar Lodging Software preferred.
* Strong organizational skills
**Recommended Skills and Qualifications**
* Efficient with computers, Microsoft Office, and web based systems.
* Excellent communication, interpersonal and multi-tasking skills.
* Ability to work under pressure and use good judgment.
* Friendly, warm and enthusiastic personality.
**Essential Physical Requirements**
* Ability to work a flexible schedule
* Ability to stand and walk for full length of the shift, up to 12 hours at one time
* Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
* Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs
**Benefits**
* Medical, Dental, Vision Insurance
* Resort Discounts
* Holiday Pay, Paid Time Off and Sick Pay
* 401(k) Retirement Plan & Roth 401(k)
* Voluntary Life Insurance
* Short Term & Long Term Disability
* Employee Assistance Program
* Parking Credit or Discounted Bus Passes