Location: all cities,TN, USA
***Become a part of one of the nations' largest vacation rental property management companies.*** *Our dedicated full-service teams are located in Florida, South Carolina, Tennessee, New Mexico, and Hawaii. With offices across the country, our staff takes great pride in providing quality management to our owners and first-class vacation rental home experiences for our guests. From the mountains to the beaches, we offer a dynamic team environment and perks like discounts on vacations, full benefits, and more.
Founded in 2002 by Steve Milo, our CEO, our growth is a result of diligence, hard work, dedication, and a commitment to listening to the needs and desires of our guests and owners. We offer resort-like amenities and pet-friendly options to Wi-Fi in most properties. If you dont refer our properties to your friends and family, we arent doing our job right! With over 3,000+ properties across the United States, we are growing. We have many repeat guests. In fact, some of our most popular properties book 12 months in advance!
And we wouldnt be where we are today without our dedicated staff. Our employees know how important your decision is when selecting a vacation rental home. Thats why we pride ourselves on going the extra mile. No matter what your question or concern, we will help you find the perfect condo or home. AND help you make the most of your stay. When you book with us, youre getting management you can trust. Find your dream job with VTrips!* **Front Desk Agent**
* Pigeon Forge, TN
* Full Time
* Entry Level
VTrips is a leading vacation rental property management company with locations in five states. We are currently searching for our next Front Desk Agent to work with our team in Pigeon Forge, TN at Resort Properties.
The Front Desk Agent will work in a professional, yet busy office setting. The ideal candidate will be energetic and dependable with top-notch organizational and time management skills, an eye for details, and the ability to make good decisions.
This is a regular, full-time position that offers benefits (medical, dental, vision, life insurance, and disability insurance). The duties and requirements include but are not limited to the following:
***Essential Functions***
* Provide a high-level of customer service to all guests, assisting with arrivals and providing community information.
* Ensure all office operations are executed and adhered to based upon the companys policies and procedures.
* Acts as a liaison between guests, owners, management, and other departments to resolve issues or, if necessary, escalate to the right department.
* Make, update, and change reservations.
* Update owner and guest information accurately in the database system.
* Inspect property, as needed.
* Facilitate and assist housekeeping and independent contractors
* Receive and verify supply deliveries.
* Other duties and responsibilities may be assigned by Management, as needed, to maintain company standards and operating efficiencies.
**Other Requirements**
* Excellent verbal and written communications skills.
* Proficient with Windows-based operating systems and Microsoft Office.
* Strong organizational and customer service skills.
* Ability to operate standard office equipment, including by not limited to computers, phones, photocopiers, filing systems, and fax machines.
**Education and Experience**
* Two years of front office administrative experience, preferably in the hospitality industry.
* Able to work all shifts, including some weekends and holidays. Our office is open 7 days a day week. The selected candidate will have 2 days off each week.
* Must be able to pass a background check and have verifiable work references.
Job Type: Full-time
+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
+ a person who was discharged or released from active duty because of a service-connected disability.