Front Desk Agent
: Job Details :


Front Desk Agent

Yardley Hospitality Holdings LLC

Location: Morrisville,PA, USA

Date: 2024-10-01T05:23:08Z

Job Description:

Job description

JOB TITLE: Front Desk Agent

REPORTS TO: Front Desk Supervisor

EXEMPT STATUS: Non-exempt

===============================================

BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and

problems in an efficient, courteous and professional manner to achieve maximum

customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS:

  • Handle guest registration and room assignments, accommodating special

    • requests whenever possible. (10%)

  • Pre-register, block reservations and take same day reservations and when

    • necessary future reservations following hotel rate structures, discounts, and sell

    strategies. (10%)

  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling

    • policies in an efficient and friendly manner. (50%)

  • Resolve customer complaints; assist customers in all inquires in connection with

    • hotel services, in-house events, directions, local attractions, check cashing, safety

    boxes, etc. (15%)

  • Cancel room reservations according to procedure. (5%)

  • Treat customers in a professional and courteous manner according to

    • procedures. (5%)

    NON-ESSENTIAL FUNCTIONS: (5%)

  • Inventory guest room keys according to policy and request re-keying as

    • necessary.

  • Assist with responsibilities and duties in the absence or heavy volume in the

    • Job Types: Full-time, Part-time

    Pay: $15.05 - $17.00 per hour

    Schedule:

    10 hour shift

    4 hour shift

    8 hour shift

    Day shift

    Evenings as needed

    Evening shift

    Holidays

    Morning shift

    Night shift

    Weekends as needed

    Experience:

    Hotel experience: 1 year (Preferred)

    Ability to Commute:

    Yardley, PA 19067 (Required)

    Work Location: In person

    Apply Now!

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