As a Front Desk Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work environment. The Front Desk Agent strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks. Job Responsibilities
- Maintain front office and lobby organization and supplies to provide a clean and enjoyable experience.
- Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
- Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.
- Preserve the security and privacy of guest rooms and administrative keys.
- Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
- Conduct hotel site inspections to maintain property safety and chaperon tours for prospective clients.
- Receive and send guest and hotel mail, packages, and facile transmissions.
- Maximize revenues through sales strategy and outstanding customer service.
- Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property and competitors in order to assist any client and maintain a competitive understanding.
- Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.
- Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.
- Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security Committee and knowledge of emergency procedures.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Work Hours
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
Experience and Education:
- At least 1 year of hospitality related experience
Physical Requirements: The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to stand for extended periods of time
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
- Ability to bend and twist, push and pull, stoop, and kneel
- Ascend and descend a ladder
We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you need accommodation for any part of the application process because of a medical condition or disability, please contact human resources. This company is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free