Front Desk Agent
: Job Details :

The Hotel Northampton is looking for a Front Desk Agent to proudly serve as our guests first point of contact and manage all aspects of their accommodation.

The Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will take pride in creating a pleasant and memorable stay for our guests. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Some of your responsibilities and the qualities we are looking for in a candidate:

• Greet, check-in, and check out guests when they arrive and leave the premises.
• Comfortable taking telephone calls and mitigating stressful situations. Handle customer complaints in a highly professional way as needed.
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, or special requests.

Job Type: Full-time Salary: $15.00 -$18.00 per hour

Benefits: Dental insurance, Health insurance, Paid time off

Work Location: In person