Front Desk Agent
: Job Details :

Front Desk Agent

Location: Greensboro Marriott Downtown

Job Description:

The Front Desk position is a key part of the overall success of the Greensboro Marriott Downtown. We are proud of our strong reputation of great customer service, and this guides us with everything we do. Our Hospitality revolves around the guest satisfaction and customer service experience during the guest stay. Often, the Front Desk Agent is the first and last person a guest comes in contact with.

Skills and Abilities:

* The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised.

* Duties & Responsibilities: Greet guests in a friendly manner and follow check in procedures.

* Take payments and post accurately to guest accounts, follow set polices regarding cash handling.

* Communicate with other departments in a friendly and professional manner.

* Be aware of local attractions and restaurants and make recommendations to guests. Handle incoming telephone calls and other guest communication in a discreet fashion.

Skills and Abilities:

* Ability to work in a multi-tasking, fast paced environment.

* Strong communication skills in English, both written and verbal essential

* Demonstrated strong customer service skills and be detailed orientated.

* Must be Personable, Teachable and a Team player.

* Individual possesses a strong outgoing personality, with an ability to pay close attention to details.

* Ability to lift up to 25lbs.

Experience:

* Qualified candidates must have at least one (1) year of customer service experience in a hospitality.

* Operating system are FSPMS and web browser links.

* Knowledgeable of Google Drive, sheets and docs.

* Cash handling and Credit payments.

Ability to work all shifts, including weekends, evenings and holidays

Benefits:

Full Time Associates qualify for the following benefits:

* Medical Insurance

* Dental Insurance

* Paid Time Off (PTO)

* 401(k)

* Short Term Disability

* Long Term Disability

* Life Insurance

* Travel Benefits

We are an Equal Opportunity Employer.

Qualified Candidates should apply via in person:

304 N. Greene Street

Greensboro, NC 27401

Please provide resume and references with application.