Front Desk Agent
: Job Details :

Hourly Rate: $24.00Targeted Application Deadline: 12/13/2024Pay Rate: $24/hrAre you looking for a place where meaningful moments are made together?At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.Where great benefits lead to a life fulfilled.* Competitive Pay* Medical/Dental/Vision/401K opportunities* Travel discounts* Credit Union Membership* Tuition Reimbursement* Professional Counseling & Family Support* Growth and Development Opportunities* *Benefit Eligibility will vary by positionSite Specific Perks* Free On-Site Parking* Department celebrations* Associate Appreciation Week* Monthly associate recognition and reward programsAs a Guest Services Agent , a typical day will include:* Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.* Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.* Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)* Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.* Answers telephone calls and routes calls to the proper department as applicable.* May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company Standards* Welcome and greet guests and anticipate and address their needs.* Interact with colleagues and guests professionally and promptly.* Contribute to team goals.* Always follow company policies and safety procedures.To Become a Guest Services Agent at HVC:* Available to work various shifts, holidays, and both weekend days.* Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.* Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.* Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.* Specific job duties may differ by property, size of team, or facility.We are committed to providing associates with benefits including:* Medical/Dental/Vision Insurance (HSA & FSA available)* Paid Time Off* Paid Sick Leave per Colorado law* Paid Holidays/Paid Floating Personal Days* 401(k) Retirement Savings Plan* Employee Stock Purchase Plan* Group Life/Disability Insurance* Tuition Reimbursement* Employee Assistance Program* Travel Discounts, including a family and friends' rateHyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.