Front Desk Agent
: Job Details :

Job SummaryThe Admiral's Inn is a year-round hotel located in Ogunquit, ME. We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of the hotel guest's accommodations.This is a full-time position and can be a combination of mornings, afternoons, and evenings. Weekends and holidays will be included.You will welcome new guests and issue room keys, manage reservations, and provide information about rooms, rates, and amenities. Other duties and tasks may be assigned to you on a day-to-day basis.Responsibilities Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates, and amenitiesRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments QualificationsThe following is preferred but not required: Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.Experience with hotel reservations softwareCustomer service experienceExcellent communication and organizational skills Company BlurbWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr