Front Desk Agent
: Job Details :

What Were Looking For:Fredericksburg Enterprises, Inc. is seeking a hardworking individual to greet and register guests,provide prompt and courteous service, and close out guest accounts upon completion of stay tomeet the companys high standards of quality.Responsibilities:- Greet customers immediately with a friendly and sincere welcome. Use a positive andclear speaking voice, listen to understand requests, respond with appropriate action andprovide accurate information such as outlet hours and local attractions.- Complete the registration process by inputting and retrieving information from acomputer system, confirming pertinent information including number of guests and roomrate. Promote hotel's marketing programs. Make appropriate selection of rooms based onguest needs. Code electronic keys. Non-verbally confirm the room number and rate.Provide welcome folders containing room keys, certificates, coupons and refreshmentcenter keys as appropriate. Requires continual standing and movement throughout thefront office area.- Promptly answer the telephone using positive and clear communication. Input messagesinto the computer. Retrieve messages and communicate the content to the guest. Retrievemail, small packages and facsimiles for customers as requested.- Close guest accounts at time of check out and ascertain satisfaction. In the event ofdissatisfaction, negotiate compromise, which may include authorizing revenueallowances.- Remain calm and alert, especially during emergency and/or heavy hotel activity, andresolve complications such as location changes or credit issues.Qualifications:- Ability to effectively deal with internal and external customers, some of whom willrequire high levels of patience, tact and diplomacy to defuse anger, collect accurateinformation and resolve conflicts.- Ability to stand and move throughout the front office and continuously perform essentialjob functions.- Ability to access and accurately input information using a moderately complex computer systemIndustry:HospitalityEmployment Type:Full Time and Part Time