Front Desk Ambassador
: Job Details :

FRONT DESK AMBASSADOR POSITION PROFILE

Reports to: Guest Service Manager, position is non-exempt

WHO WE ARE

Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

The Pontchartrain is a quintessential neighborhood establishment in the Garden District of New Orleans. The rich history of old French New Orleans is reflected throughout the hotel in its architecture, design and service.

The hotel has been thoughtfully restored to maintain a historic feel while imparting a sense of modern comfort and style throughout the 106 rooms and suites that will reflect the unique personality of today's New Orleans and the Garden District.

The Pontchartrain hotel is managed by Aparium Hotel Group which was founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.

WHO YOU ARE

Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when ensuring kitchen is tight and spotless clean. You are energized through your own self-awareness to ensure we collectively collaborate to have the Front Desk experience one of a kind. This individual also oversees the night audit operation to ensure closing of the night is done properly and accurately.

THE ROLE

In this unique role, the Front Desk Ambassador will be involved in setting up the department for success along with all other responsibilities assigned by management such as cross training and collaborating with other departments as needed.

We are looking for someone with flexible availability to include day, and evening shifts. Weekends and Holidays will be required for this role.

WHAT YOU WILL DO

* Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch

* Greets guests who arrive to the hotel by opening their car door and welcoming them to the hotel. Unloads guest luggage from car

* Handles guests' check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner

* Delivers luggage to room upon check-in and picks up luggage from room upon departure

* Responsible for interacting with guests in the lobby, while ensuring the area is neat and tidy

* Provides recognition to repeat guests

* Maintains and adheres to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily

* Continuous standing 100% of the shift.

* Lifting/pushing/pulling/carrying required up to 200 lbs. Carts may be pulled up to the length of a full city block

* Bending/kneeling required 50% of shift

* Mobile position required 100% of the time

* Computer use 75% of the time

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WHAT YOU WILL NEED

* Good reading, writing and oral proficiency in the English language

* College degree preferable

* Minimum of 1 year of experience in a guest services environment

* Able to work well unsupervised

* Computer skills necessary

Benefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family, and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.