Job Description
About our client: Our client, NuSpecies is a natural health company that makes unique cold-processed, plant-based nutritional supplements and herbal medicine. Their mission is to help their clients live longer and better.
About the position: The Front Desk Associate is a friendly and nurturing presence in our store. Your will support our clients who are going through a scary time of their life. You will provide guidance, empathy, and customer support to them as they look to our products as a last resort to the disease they are fighting. You will handle transactions, update inventory, be knowledgeable about our products so you can answer any question the customer/client may have.
Main Responsibilities: (Additional day-to-day tasks will be discussed during the interview process.)
- Provide appropriate literature and verbal introduction to NuSpecies to new customers entering the store
- Process purchase/return/exchange transactions in store. Provide accurate change for cash transactions
- Package correct products for customers
- Place orders for shipping or pickup over the phone
- Open/Close the cash register - Balance the till
- Timely answer incoming calls, immediately return missed calls and make outbound calls to clients using our online-based phone system
- Open and Close NuSpecies' retail stores
- Maintain cleanliness of the store and individual work areas
- Maintain store inventory: perform weekly counts, report discrepancies, and avoid losses.
- Maintain accurate transactions and client records
- Ensure client information is up to date, comprehensive, and in sync across all NuSpecies' systems
- Be knowledgeable of, participate in, and promote NuSpecies' marketing and advertising efforts in store to clients.
- Maintain a working knowledge of product codes and types, company return policies, and current coupons and promotions to ensure clients pay the correct amounts for products
- Coordinate with other team members and management via Google Chat, Email, and HubSpot (CRM) to ensure clients get the support that they need from sales and support staff. For example, scheduling appointments, passing along a message to their consultant, and directing questions to the right person
Location: Bronxville, NY Salary: $18 - $22 per hour Type of employment: Part-time Schedule: Flexible; In-office Requirements
- Minimum of 2 years customer service/cashier experience
- Proficient with an Apple operating system
- Comfortable with browser-based software for documenting in client accounts
- Minimum typing speed of 45 WPM
- Saturday or Sunday availability
- Diverse
- Problem-solver
- Strong communication skills, both oral and written
- People-person
Benefits
- Medical
- Dental and Vision
- Employee perks
- Paid-time off and more...