If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate.
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The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile! If you possess a positive, problem-solving attitude and a constant pursuit to be better, this is the perfect position for you!
The Front Desk Associate is responsible for assisting our guests efficiently, courteously, and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.
Responsibilities:
Provide the highest quality of service to the customer at all times.Greet and register guests and provide room assignments accommodating special requests whenever possible.Assist in pre-registration and blocking of registrations.Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.Ensure that all cash, check, and miscellaneous departments are in balance at the end of each shift.Utilize proper cash handling procedures in accordance with company policies.Keep Housekeeping informed of any special requests, late checkouts, and special need areas in the hotel.Receive and transmit mail, phone, and written messages for guests.Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.Post room charges, food & beverage charges, phone charges, compute guest bills using PMS, collect payment, and make change for hotel guests following all cash handling procedures.Keep the Front Desk area neat, clean, and free of safety hazards.Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts; and hotel credit and check cashing policies and procedures.Be knowledgeable of the Brand loyalty programs and their benefits and current promotions.Responsible for proper telephone etiquette.Develop a thorough knowledge of Emergency procedures.Other duties as assigned by the supervisor.Required Knowledge, Skills and Abilities (KSAs):
Has a sincere desire to exceed guest expectations.Must have exceptional oral and written communication skills.Must be dependable.Must have computer proficiency.Must have a minimum of a high school diploma or equivalent.Must be able to work weekends and holidays.LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates.
Benefits:
- Medical, Dental, Vision & 401 (k) with company match.
- Voluntary Short Term Life & Accidental Death Insurance.
- Hotel Discounts.
- Paid Time Off.
- Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com. We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
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