This position will be responsible for the day-to-day operations of the Front Desk including the processing of guest check ins, member retention and maintaining quality customer service.Duties and Responsibilities:
- Executes procedures as outlined by front desk manual
- Answer phones, take messages and transfer calls
- Knowledgeable of Clubs amenities and surroundings
- Communicates kindly and genuinely using members name
- Promote and execute shake and supplement sales to reach monthly goals
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures front desk is clean, maintained and organized at all times
- Ability to respond quickly and appropriately to emergency situations
- Promote and execute tanning sales (where applicable)
- Schedule tennis court times (where applicable)
Expectations:
- Always present a professional demeanor when representing the Genesis Health Clubs
- Promote Club events during shift
- Ability to multi-task at a fast pace
- Ability to self-direct and motivate to complete tasks
- Provide input in developing strategies to support club goals and objectives
- Ability to respond to common inquiries or complaints from members
Job Requirements:
- Available to work weekends and evenings and holidays
- Must hold current CPR certification or obtain within 60 days of start date
- Ability to work well with others
- Experience in cash handling and credit cards
- Customer service abilities
Physical Requirements:
- Ability to stand for long periods of time
- Ability to lift up to 35 pounds
- Ability to communicate with guests and other associates, including reading, writing and speaking