Front Desk Associate
: Job Details :

The Front Desk Associate at Fish Tails Swim School will be responsible for all front office operations to include, all daily operations, opening and closing procedures, telephone management and customer service in a bright and friendly state of the art swim school. Fish Tails Swim School is an indoor facility which offers year-round swim lessons from 2 months old to adult. POSITION RESPONSIBILITIES (included but not limited to)

• General responsibilities

Represent the Vision, Mission and Core Values of Fish Tails Swim School

Ensure excellent customer service

Conduct daily facility opening and closing procedures

Responsible for incoming and outgoing calls and emails

Act as the primary party responsible for answering all incoming calls, emails and any client inquiries

Possess excellent communication skills both verbal and written to parents, students and staff

This role reports to the Office Manager.

ROLE REQUIREMENTS

Ability to work in a positive way with a wide range of clients, students, staff and executive team

Dependable motor vehicle transportation is a must

High School diploma with past office administration/customer relations experience a plus

Always portray a professional demeanor and appearance

Possess superior interpersonal skills

Strong ability to multi-task

Strong computer skills a must (Microsoft Excel, Word, Outlook, Social Media)

Strong work ethic

Possessing certifications in the following a plus:

• Lifeguard Training
• First Aid
• CPR Certification for the Professional Rescuer